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Product Training & Operations Manager

UtilityAPI is a service that automatically collects utility bill and usage data from utility web portals.

UtilityAPI increases data access for the clean energy transition by building complex integrations between software platforms and hardware infrastructure that span beyond a century in technological design.

We value the insights that a diverse team can bring. We encourage applications from members of groups that have been traditionally underrepresented and underestimated in tech, including people with disabilities, non-traditional education backgrounds, and intersectional identities.

We encourage applications from any interested candidate, even if you do not meet all the listed requirements. UtilityAPI is committed to an inclusive workplace that values non-traditional work histories.

About The Role

We are seeking a Product Training & Operations Manager to design and implement an internal product training program and run team operations. This position will report to the Director of Product.

As with growth stage startups, roles and responsibilities are often in flux. We envision this role starting heavy in content creation and evolving into majority responsibilities in operations and/or product management over the course of 1-2 years. We encourage candidates with an interest in a career transition to apply. We especially welcome highly organized candidates with a background in content creation, education, and/or curriculum design.

You will:

develop training materials and programs that enable our Customer Solutions Team (Sales, Business Development, Marketing) and Regulatory and Policy Team members employees to effectively use and market our software products
- create content such as user manuals, tutorials, videos, and presentations to support the training programs
- design and facilitate training sessions for internal staff to enable them to speak to external stakeholders regarding our products
- conduct training sessions for groups and individuals using a variety of training methods such as classroom training, webinars, and e-learning
- assess the effectiveness of training programs and make improvements as necessary to ensure maximum learning retention
keep internal stakeholders informed on updates and changes to our products in a timely manner
- collaborate with the product and engineering teams to ensure product documentation and training materials are accurate and up-to-date
- work with Product Marketing to support content creation for external stakeholders and customers
- work with Customer Success to deliver product release notes
create and maintain structures and processes that support Product Managers
- set up, maintain, and integrate databases with other internal systems including but not limited to Monday.com, Jira, HubSpot, Github, Google Suite, etc.
- create templates and when appropriate, set up automations for processes

About You

You are someone who:

has experience creating education and/or training content
is able to quickly grasp and teach technical concepts to non-technical audiences
has technical writing expertise
has high levels of organization
instinctively designs and iterates upon systems
loves experimenting with new mediums
is an attentive listener
has adaptive communication skills, including the ability to translate information across diverse stakeholders including sales, business development, marketing, policy, engineering, technical and non-technical customers, etc.
enhances connectivity across a diverse and distributed team

Our Culture

Our culture is communicative, collaborative, and helpful. We value our employees as human beings first and foremost.

This is not the best position for someone who needs to make big changes their first week or likes to "move fast and break things." We're building infrastructure, not apps, so we value humility and curiosity, and building for reliability and resilience.

Compensation

Base salary $90,000-$110,000, depending on experience
Excellent medical, dental, and vision insurance
Unlimited PTO
Stock options
401k with employer matching
Home office setup stipend

UtilityAPI is a fully remote company. We work from anywhere within the United States and typically during the hours of 9:00-5:00 no matter the timezone. This is also flexible, as we trust our teammates to self-define their schedules in order to get the job done in a way that works best for them.

At this time, we are hiring candidates who reside in the United States and are either a U.S. citizen, permanent resident, or the holder of a non-expiring visa that doesn't require sponsorship.

Application: Portfolio Review

We are interested in reviewing a sample of your work. Please do not create any new content for this application.

While you do not need to provide a sample of each of the following, please keep in mind that candidates must be able to create in the following formats.

Slide-based Presentation
Videos
Training Curriculum and/or Agenda
User Manuals
Tutorials

Criteria for Evaluation

Ability to distill complex and/or unfamiliar topic(s) into simple, easy to grasp concepts.
Demonstration of instructional scaffolding.
Clarity of directions.
Consistency and comprehensiveness across materials.
Where applicable, clear delineation of time management.

Please submit up to 3 groupings of samples with a cover letter detailing each component of your groupings.

FAQ: What do you mean by “grouping”?

Answer: Great question! A “grouping” is a set of content that supports the same learning agenda.

Here is an example format for a cover letter:

1. Grouping 1: Presentation on “Introduction to Energy Markets” (60 min)

Attachment 1: PDF titled “Introduction to Energy Markets - Presentation”
Attachment 2: Word document titled “Introduction to Energy Markets - Agenda and Talking Points”
Audience: 15 high school students
Relevant Context: This was a graduate school assignment.

2. Grouping 2: User Manual for “How to Enjoy a Taco”