IT Technician

Boston Metal is commercializing cutting edge extractive metallurgy technology that will revolutionize primary metals production by improving metal quality while decreasing cost and lowering environmental impact. This fast-paced startup company is looking for an IT Technician to join the team.
Duties included working to provide timely support services to employees with basic/first-level technical problems and information technology issues involving desktop, laptop, or network services. Diagnose, repair and maintain hardware and software components, install and configure computer hardware, assisting both onsite and remote employees, create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues, routinely interact with various departments and levels and listen to their technical needs and implement IT solutions to resolve issues, assist with Active Directory accounts, including new hires, terminations, as well as password changes and maintain printers and coordinate service repairs. Performs routine tasks as directed and under close supervision.

The ideal candidate will have an Associate Degree in Computer Science. You must have proven experience troubleshooting systems and be skilled in database programming and software installation. Possess a high level of proficiency with Windows and MAC operating systems and be familiar with a range of software and hardware. Your goal will be to ensure that our employees’ IT issues are documented and resolved in an expedient manner.

Responsibilities
- Troubleshoot employee issues.
- Install and configure software and hardware as required.
- Repair or replace damaged hardware.
- Upgrade systems to maintain minimum standards.
- Assist the IT team in manage network servers and technology tools.
- Set up accounts and workstations.
- Ensure IT policies are met.
- Printer repair and troubleshooting

Requirements and skills
- 2-4 yrs proven experience as an IT technician, Help Desk or similar role.
- Experience with databases, networks (LAN, WAN) and patch management
- Knowledge of system security basics.
- Familiarity with various systems such as:
- Okta
- Zscaler
- Datto
- Sophos
- Office 365
- Familiarity with various operating systems. (Windows, Mac, Linux)
- Resourcefulness and problem-solving aptitude
- Excellent communication skills

Additional Information:
You will be working in a small team environment where teamwork and good relationships with other team members is critical. Many of our staff members are required to wear Personal Protection Equipment (PPE) and you should be prepared to do so as well when necessary.

We offer a full benefits package including health, dental, vision, life and disability insurance, paid vacation, sick time & holidays, and a 401k with company matching provision.

Boston Metal is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, genetic information, ancestry, disability, or military status
Please provide resume if interested.