Sales Solution Architect

Palmetto is committed to the creation of a distributed, decentralized energy source we call The New Utility, which will replace the fossil-fueled, centralized energy model of The Old Utility. We are working towards this democratization of energy by putting power and control back in the hands of consumers and inspiring them to make environmentally responsible choices.

Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.

We are a remote-first company and are proud to have great people working for us all over the United States.

Summary of Role
This role is to engage with our external partners and business development teams to come up with tech-driven solutions around integration with our platform. This role is highly technical using API and other technologies, defining the scope of work, and also working with product and engineering teams on solutions.

This role will work with other members of the product team to describe the scope of the product/feature and how it should be implemented. Technical knowledge of the system, complex workflows, and web / mobile experience is required for gathering requirements and building suggested workable solutions.

Strategic & Tactical
- Engage with strategic external partners to deliver training, integration, and best practices with our platform.
- Knowledge and understanding of the systems and how they work including external services.
- Work with partners on solutions integrating with our products.
- Ability to give demonstrations of our platform from the UX and API perspective.
- Based on scoped requirements, work with the team to produce effort estimates which can be translated using historical data into realistic timetables and Product Roadmaps.
- Work with Support to understand the pain points of the customer and address them accordingly in the Product.
- Learn the business inside and out -- be the Subject Matter Expert (“SME”) for the Delivery Team. Use this knowledge of the business to build Products to solve internal and external problems.
- Prepare reports, memos, and any other necessary documentation regarding the status, operation, and maintenance of the software (down to the ticket level).
- Perform final user acceptance testing (UAT) to validate and sign off of deliverables; you own the quality of the solution at the end of the day and must be accountable for what is delivered.
- Exercise ‘Extreme Ownership’ for the solution. Everything that happens under his solutions’ umbrella, you are empowered and accountable for it.
- Focus on improving the ease of use for all Products for several different customer types, knowing that the audience will soon be broader and less familiar with solar and solar software platforms.

- 6+ years serving as an engineer or technical product manager for at least one proprietary software application working with systems such as Responsive Web Applications that work on Mobile.
- 4+ years experience in cloud services and enablement of cloud computing
- Demonstrate experience presenting technical topics in front of a senior audience, including C-Levels
- Working knowledge of programming languages and platforms application programming interfaces (API)
- Ability to dig into the data using systems such as Salesforce, Zendesk, PostgreSQL, and MongoDB.
- Expert oral and written communication skills and the ability to write clear, concise, and detail Functional Requirements based on the business needs of a variety of different customers as well as train and present information to key stakeholders
- Must be able to collaborate and work with various types of team members effectively across multiple cross-functional projects - managing dependencies is very important.
- Possesses an eagerness to empower as well as inspire commitment and a positive attitude in the team.
- Outstanding leadership and motivational skills.

Preferred Qualifications
- Experience in UX Design and Business Analysis.
- Experience working in Agile transformation and scaling.
- Knowledge of Lean strategies and process improvement.

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

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