Program Manager, Build Operations & Strategy

Palmetto is committed to the creation of a distributed, decentralized energy source we call The New Utility, which will replace the fossil-fueled, centralized energy model of The Old Utility. We are working towards this democratization of energy by putting power and control back in the hands of consumers and inspiring them to make environmentally responsible choices.

Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.

We are a remote-first company and are proud to have great people working for us all over the United States.

Summary of Role
As Palmetto continues to accelerate its growth, it's imperative that we ensure we have the right systems and processes for supply to meet demand. The supply side is mostly made up of our build partner network, and retaining and engaging them is paramount to the success of Palmetto.

The Build Program Manager will be working on evaluating and building programs across the acquisition, retention and engagement, and compliance spaces in the central team. The goal of our team is to support the supply needs of the business through acquisition, reduce churn in supply through retention and engagement, and ensure safety and adherence to local regulations through compliance.

The role will work cross-functionally with our regional teams, product, data, and other central teams to develop and execute programs with the intent of increasing build partner satisfaction and increasing our market share among our build partners. This role will also collect data and develop a strategy around how we balance the needs of the business and the desire to be the preferred platform for our build partners. This is a generalist role for a highly analytical and strategic candidate with the flexibility to work on lots of different types of projects.

Strategic & Tactical
- Identify, size, and ultimately solve/champion problems related to national build partner satisfaction with the goal of decreasing this dissatisfaction
- Identify structural and process improvement opportunities within the build operations & strategy space
- Analyze the relevant short and long-term operational KPIs and metrics and drive initiatives that improve those metrics with the greatest impact
- Run projects that are not specifically owned by other teams or do not fall neatly within the department's scope
- Work with product teams to ensure products that are built for build partners or the build partner team solve a clear problem and are implemented as needed
- Take a data-driven approach to develop new programs and initiatives within the build operations and strategy group
- Provide program management expertise including project plan creation, workflows, project timelines, project documentation, project updates, and governing processes
- Incubate other special projects as needed

- 3-5 years of experience in strategy or operational roles
- Experience writing SQL queries, interacting with databases, and experience with Looker is a plus
- Excellent google sheets/Excel skills and experience working with large datasets
- Experience with owning the end-to-end implementation
- Strong business and strategic judgment; ability to ruthlessly prioritize and scale successful experiments
- Data-driven; constantly looking to size and quantify before diving into solutions
- Creative and critical thinker; strong ability to ask the right questions, structure and analyze problems, and ensure the team is getting to the root cause
- Ability to be flexible and continuously challenge the status quo, despite pushback
- Experience leading the execution of complex initiatives involving many stakeholders using project management best practices
- Bridge-builder; works well with other teams and is highly regarded by colleagues
- Adaptability to fast-changing environment, comfortable shifting priorities based on new insights and business needs

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

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