Technical Support Analyst

at 
Parity
Posted on 
10 Nov
JOB CATEGORY

Why we exist:

At Parity, our purpose is to make urban living sustainable by providing an easy service to manage waste energy and save money for our customers. Parity provides a cloud-based building automation system that adapts a building’s energy use to the demands of its residents. The net result? Money saved and CO2 emissions reduced.

Buildings in our beautiful cities where we live and work are producing 40% of the CO2 going into our atmosphere contributing to global warming. We need to HEAT, VENT, AIR CONDITION our buildings 24/7. Most of the energy consumed in a building is for our comfort and 50% of it is wasted. This is because buildings have little to no technology to control this.

Who we are:

Par·i·ty (/ˈperədē/noun)
The state or condition of being equal, synonyms: balanced, equality, equivalence, uniformity, sameness, consistency, congruity, congruence, levelness, unity, coequality, parallelism, evenness "Parity of two things being perfectly matched with no waste"

Parity Inc. is a software service to eliminate energy waste from buildings!! Using AI, Parity Inc. is able to predict the amount of energy needed ahead of time to operate a building to meet its residents HVAC needs and adapt the building's systems and machinery. We save our customers and building operators:
1. Time through our mobile platform that provides early alerting services when things go down
2. Reduced environmental Impact with our carbon reduction tracking, and
3. Money $$ with monthly and annual energy savings reports delivered to their email.

WHY JOIN US?

Join our organization in a key role during a period of tremendous growth and directly contribute to its future success. Contribute to a world-changing product that is working to make the world a better place through reduced CO2 emissions in multi-residential buildings. Have the autonomy to learn and grow in a fast-moving, hyper-growth start-up environment. So far we have saved almost 14 million lbs. of CO2 emissions… yes, that’s a lot!!

THE ROLE: Technical Support Analyst (Internship / New Grad)
We are looking for a **Technical Support Analyst **to join our team and help us to ensure that all our clients are supported and their buildings are adapted to work successfully with the Parity platform.

Leveraging your background in Engineering and interest in HVAC/Automation Systems, you will partner with our Operations teams to ensure that daily enquiries for service and/or technical support are addressed and that all buildings in our portfolio are optimized throughout their time with us. Specifically, ensuring service tickets assigned to you are resolved and closed within specified timelines and building equipment alerting programs are working optimally. This is a high potential role, working closely with leaders from Operations teams, specifically Engineering and Customer Success. We are looking for someone hungry, eager to learn, and passionate about the energy and Cleantech space!

RESPONSIBILITIES:
- You will monitor and address customer enquiries using our ticketing system on a daily basis working with the service and customer success colleagues to ensure they are addressed quickly and accurately
- You will monitor Parity's building controls system to ensure optimal energy usage and building processes
- You will work closely with other engineers on the team to ensure process quality is documented and being met 
- You will work closely with other engineers on the team proactively assess the state of operation of client buildings as part of Parity’s ongoing commissioning process
- You will have the opportunity to help optimize and improve current processes, as well as play a major role in building out our Operations & Engineering team

QUALIFICATIONS:
- You have an academic background in Engineering, with an interest in energy, HVAC, automation or mechanical/electrical engineering - 4th year co-op / interns and new grads are encouraged to apply
- You are an excellent communicator (oral and written) as demonstrated through part-time employment, extracurricular activities and/or academic performance
- You are eager to grow, learn and tackle new opportunities in a fast-growing startup environment
- You are a quick learner, and only need to be shown something once before doing it yourself, and then going back to improve the process
- You constantly seek efficiency and optimization of processes and procedures; you look for gaps and work to fill them.

Equal Opportunity Employment:

Parity is an equal opportunity employer that is committed to diversity, inclusion, and belonging. We are happy to consider all qualified applicants for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. If you require accommodation during the recruitment process, including alternate formats of materials, accessible meeting rooms, or other accommodations, please let us know and we will work with you to meet your needs.

Parity welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Job Description

Why we exist:

At Parity, our purpose is to make urban living sustainable by providing an easy service to manage waste energy and save money for our customers. Parity provides a cloud-based building automation system that adapts a building’s energy use to the demands of its residents. The net result? Money saved and CO2 emissions reduced.

Buildings in our beautiful cities where we live and work are producing 40% of the CO2 going into our atmosphere contributing to global warming. We need to HEAT, VENT, AIR CONDITION our buildings 24/7. Most of the energy consumed in a building is for our comfort and 50% of it is wasted. This is because buildings have little to no technology to control this.

Who we are:

Par·i·ty (/ˈperədē/noun)
The state or condition of being equal, synonyms: balanced, equality, equivalence, uniformity, sameness, consistency, congruity, congruence, levelness, unity, coequality, parallelism, evenness "Parity of two things being perfectly matched with no waste"

Parity Inc. is a software service to eliminate energy waste from buildings!! Using AI, Parity Inc. is able to predict the amount of energy needed ahead of time to operate a building to meet its residents HVAC needs and adapt the building's systems and machinery. We save our customers and building operators:
1. Time through our mobile platform that provides early alerting services when things go down
2. Reduced environmental Impact with our carbon reduction tracking, and
3. Money $$ with monthly and annual energy savings reports delivered to their email.

WHY JOIN US?

Join our organization in a key role during a period of tremendous growth and directly contribute to its future success. Contribute to a world-changing product that is working to make the world a better place through reduced CO2 emissions in multi-residential buildings. Have the autonomy to learn and grow in a fast-moving, hyper-growth start-up environment. So far we have saved almost 14 million lbs. of CO2 emissions… yes, that’s a lot!!

THE ROLE: Technical Support Analyst (Internship / New Grad)
We are looking for a **Technical Support Analyst **to join our team and help us to ensure that all our clients are supported and their buildings are adapted to work successfully with the Parity platform.

Leveraging your background in Engineering and interest in HVAC/Automation Systems, you will partner with our Operations teams to ensure that daily enquiries for service and/or technical support are addressed and that all buildings in our portfolio are optimized throughout their time with us. Specifically, ensuring service tickets assigned to you are resolved and closed within specified timelines and building equipment alerting programs are working optimally. This is a high potential role, working closely with leaders from Operations teams, specifically Engineering and Customer Success. We are looking for someone hungry, eager to learn, and passionate about the energy and Cleantech space!

RESPONSIBILITIES:
- You will monitor and address customer enquiries using our ticketing system on a daily basis working with the service and customer success colleagues to ensure they are addressed quickly and accurately
- You will monitor Parity's building controls system to ensure optimal energy usage and building processes
- You will work closely with other engineers on the team to ensure process quality is documented and being met 
- You will work closely with other engineers on the team proactively assess the state of operation of client buildings as part of Parity’s ongoing commissioning process
- You will have the opportunity to help optimize and improve current processes, as well as play a major role in building out our Operations & Engineering team

QUALIFICATIONS:
- You have an academic background in Engineering, with an interest in energy, HVAC, automation or mechanical/electrical engineering - 4th year co-op / interns and new grads are encouraged to apply
- You are an excellent communicator (oral and written) as demonstrated through part-time employment, extracurricular activities and/or academic performance
- You are eager to grow, learn and tackle new opportunities in a fast-growing startup environment
- You are a quick learner, and only need to be shown something once before doing it yourself, and then going back to improve the process
- You constantly seek efficiency and optimization of processes and procedures; you look for gaps and work to fill them.

Equal Opportunity Employment:

Parity is an equal opportunity employer that is committed to diversity, inclusion, and belonging. We are happy to consider all qualified applicants for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. If you require accommodation during the recruitment process, including alternate formats of materials, accessible meeting rooms, or other accommodations, please let us know and we will work with you to meet your needs.

Parity welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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