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Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.
Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.
We are a remote-first company and are proud to have great people working for us all over the United States.
Summary of Role
The Senior Operations Manager is responsible for overseeing and executing on Palmetto’s operational project pipeline from Engineering Complete to Install Ready across a six to ten-state geographic footprint. To accomplish this goal they will lead a cross-functional team of utility, permitting, and HOA subject matter experts. This role is focused on the velocity and throughput of projects and is thus accountable for ensuring the tactical efficiency and efficacy of this pipeline segment. The Sr. Operations Manager is responsible for identifying impediments to the timely execution of the departmental workflow and collaborating with Team Leads, Customer Leads, and Programmatic owners to overcome obstacles. The Senior Operations Manager will also be responsible for personnel allocation across states as volume and personnel availability are required to ensure an unhindered workflow.
Strategic & Tactical
- Drive state and regional initiatives that accelerate project timelines from Engineering Complete to Install Ready and Inspection Complete to PTO
- Lead and coach the Third Party Approvals team (Permitting, Utility, and HOA) to identify pipeline bottlenecks and implement team-wide solutions to course correct
- Strategically allocate and manage personnel resources to optimize installation-ready throughput across the region
- Collaborate with the programmatic team to implement efficiency improvements that will increase team resource productivity
- Partner with technology on workflow automation and efficiency solutions for your team
- Motivate and drive your team to monthly and quarterly install-ready and timeline goal achievement
- Develop and drive initiatives toward reducing fallout/cancellations in the post-CR pipeline
- Collaborate with Customer Leads to ensure industry-leading timelines and customer experience
- Other responsibilities as required
Qualifications
- You are motivated to solve complex problems and think creatively to overcome obstacles
- You thrive under pressure and are motivated by achieving goals
- You enjoy the opportunity to lead and develop teammates
- 7+ years of operational leadership experience with a demonstrated track record of process improvement and leadership capability
- 4+ years experience in managing multiple manager-level teams via metrics and KPIs
- Demonstrated leadership capabilities in a fast-paced, change-oriented environment
- Strong understanding of the rooftop solar life cycle requirements from sale to PTO, and deep experience navigating AHJ and utility requirements
- Track record managing interdepartmentally to meet and exceed key operational and customer experience KPIs
- Excellent organizational skills and ability to prioritize
- Excellent analytical skills
Employment is contingent upon the successful completion of a background check.
Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
For more about our Privacy Policy, visit:
https://palmetto.com/privacy-policy
Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.
Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.
We are a remote-first company and are proud to have great people working for us all over the United States.
Summary of Role
The Senior Operations Manager is responsible for overseeing and executing on Palmetto’s operational project pipeline from Engineering Complete to Install Ready across a six to ten-state geographic footprint. To accomplish this goal they will lead a cross-functional team of utility, permitting, and HOA subject matter experts. This role is focused on the velocity and throughput of projects and is thus accountable for ensuring the tactical efficiency and efficacy of this pipeline segment. The Sr. Operations Manager is responsible for identifying impediments to the timely execution of the departmental workflow and collaborating with Team Leads, Customer Leads, and Programmatic owners to overcome obstacles. The Senior Operations Manager will also be responsible for personnel allocation across states as volume and personnel availability are required to ensure an unhindered workflow.
Strategic & Tactical
- Drive state and regional initiatives that accelerate project timelines from Engineering Complete to Install Ready and Inspection Complete to PTO
- Lead and coach the Third Party Approvals team (Permitting, Utility, and HOA) to identify pipeline bottlenecks and implement team-wide solutions to course correct
- Strategically allocate and manage personnel resources to optimize installation-ready throughput across the region
- Collaborate with the programmatic team to implement efficiency improvements that will increase team resource productivity
- Partner with technology on workflow automation and efficiency solutions for your team
- Motivate and drive your team to monthly and quarterly install-ready and timeline goal achievement
- Develop and drive initiatives toward reducing fallout/cancellations in the post-CR pipeline
- Collaborate with Customer Leads to ensure industry-leading timelines and customer experience
- Other responsibilities as required
Qualifications
- You are motivated to solve complex problems and think creatively to overcome obstacles
- You thrive under pressure and are motivated by achieving goals
- You enjoy the opportunity to lead and develop teammates
- 7+ years of operational leadership experience with a demonstrated track record of process improvement and leadership capability
- 4+ years experience in managing multiple manager-level teams via metrics and KPIs
- Demonstrated leadership capabilities in a fast-paced, change-oriented environment
- Strong understanding of the rooftop solar life cycle requirements from sale to PTO, and deep experience navigating AHJ and utility requirements
- Track record managing interdepartmentally to meet and exceed key operational and customer experience KPIs
- Excellent organizational skills and ability to prioritize
- Excellent analytical skills
Employment is contingent upon the successful completion of a background check.
Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
For more about our Privacy Policy, visit:
https://palmetto.com/privacy-policy
