Posted on 
Apr 9

Senior IT Manager

Remote

About Stem

Stem provides solutions that address the challenges of today’s dynamic energy market. By combining advanced energy storage solutions with Athena™, a world-class artificial intelligence (AI)-powered analytics platform, Stem enables customers and partners to optimize energy use by automatically switching between battery power, onsite generation, and grid power. Stem’s solutions help enterprise customers benefit from clean, adaptive energy infrastructure and achieve a wide variety of goals, including expense reduction, resilience, sustainability, environmental and corporate responsibility, and innovation. Stem also offers full support for solar partners interested in adding storage to standalone, community, or commercial solar projects – both behind and in front of the meter.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, work styles, and more. At our core, Stem is at the significant intersection of clean energy and software technology, where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old-school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with security, infrastructure, platform, data scientists, energy experts, skilled salespeople, thought-leading executives, and more from various backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally-connected energy storage systems.

Responsibilities
- Manage the day-to-day operations of the organization's service desk so that user problems are identified, prioritized, researched, resolved, and followed up quickly and competently
- Plan, prioritize, and schedule service desk activities to ensure continuity of service.
- Enthusiastically teach our internal users how to best interact with and utilize technology, providing support as needed via face-to-face interaction, chat, email, telephone, and video conferencing.
- Mentor and manage a globally distributed IT team to cover 24x7x365 IT operations
- Resolve any issues related to our corporate IT infrastructure, both internally hosted and cloud-based services such as G-Suite, E-mail, Office365, Slack, BOX, and Atlassian
- Ensure that printers, wired and wireless networks, audio, video conferencing, Firewalls, VPN, ISP services are operating as expected
- Must be able to support end-users with Office365 applications suite, including email provisioning and email troubleshooting
- Performing desktop support duties, including troubleshooting of applications and network issues and engaging with engineering and network consultants as needed
- Maintain single sign-on cloud-hosted platform (e.g., AWS Single Sign-On, OKTA/OneLogin) for user provisioning and integration with new applications
- Provisioning new-hire accounts as well as preparing workstations and desks for use.
- Responsible for Assets life cycle management which involves ordering, tracking, and maintaining office equipment inventory
- Maintain our technical facilities to the highest standard through firewall, switches, WiFi, badging, visitor management, cable management, workstation installations, rack-mounting, etc.
- Completing documentation on confluence and other technical projects and tasks as needed
- Responsible for the operational plans for the end-user support as the company grows, hardware support (desktop PCs, laptops, mobile devices, servers, networking hardware, printers
- Responsible for ensuring that all technologies adhere to Stem’s IT policies and standards and align with the IT strategic plan
- Evaluate new vendors, maintain current vendors, and be responsible for contract management activities as documented in Stem’s Policy for Contract Management.
- Helps prepare RFPs as the subject matter expert responsible for all critical aspects of IT contract management

Required Skills
- Excellent interpersonal skills: such as communication skills, active listening, and customer-centric support
- Passion in learning and taking on increasingly complex tasks
- Ability to work individually and within a team
- Deep demonstrable knowledge of Mac OSX and Windows and familiarity with Linux
- Independent ability to research technical problems and solutions
- Willingness to work flexible/odd hours at times, based on needs
- Ability to lift about 50 lbs of hardware equipment
- Experienced in managing third-party vendors such as visitors sign-in, ISP providers, managed printer services, network consultants, etc.
- Ability to identify security issues and concerns and escalate as needed
- Experience working in enterprise software and hardware support environments
- Experience with Microsoft Office365 email provisioning and email troubleshooting

Required Education and Experience
- Master's Degree with 4+ or Undergraduate degree in a technical field with 7+ years of IT operations supports experience.
- ITIL or similar accredited certifications in the IS/IT field or studies is a plus

Job Location
(Preferred) San Francisco, California, United States
(Preferred) Burlingame, California, United States
Northeast Region, United States

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.

Description

About Stem

Stem provides solutions that address the challenges of today’s dynamic energy market. By combining advanced energy storage solutions with Athena™, a world-class artificial intelligence (AI)-powered analytics platform, Stem enables customers and partners to optimize energy use by automatically switching between battery power, onsite generation, and grid power. Stem’s solutions help enterprise customers benefit from clean, adaptive energy infrastructure and achieve a wide variety of goals, including expense reduction, resilience, sustainability, environmental and corporate responsibility, and innovation. Stem also offers full support for solar partners interested in adding storage to standalone, community, or commercial solar projects – both behind and in front of the meter.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, work styles, and more. At our core, Stem is at the significant intersection of clean energy and software technology, where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old-school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with security, infrastructure, platform, data scientists, energy experts, skilled salespeople, thought-leading executives, and more from various backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally-connected energy storage systems.

Responsibilities
- Manage the day-to-day operations of the organization's service desk so that user problems are identified, prioritized, researched, resolved, and followed up quickly and competently
- Plan, prioritize, and schedule service desk activities to ensure continuity of service.
- Enthusiastically teach our internal users how to best interact with and utilize technology, providing support as needed via face-to-face interaction, chat, email, telephone, and video conferencing.
- Mentor and manage a globally distributed IT team to cover 24x7x365 IT operations
- Resolve any issues related to our corporate IT infrastructure, both internally hosted and cloud-based services such as G-Suite, E-mail, Office365, Slack, BOX, and Atlassian
- Ensure that printers, wired and wireless networks, audio, video conferencing, Firewalls, VPN, ISP services are operating as expected
- Must be able to support end-users with Office365 applications suite, including email provisioning and email troubleshooting
- Performing desktop support duties, including troubleshooting of applications and network issues and engaging with engineering and network consultants as needed
- Maintain single sign-on cloud-hosted platform (e.g., AWS Single Sign-On, OKTA/OneLogin) for user provisioning and integration with new applications
- Provisioning new-hire accounts as well as preparing workstations and desks for use.
- Responsible for Assets life cycle management which involves ordering, tracking, and maintaining office equipment inventory
- Maintain our technical facilities to the highest standard through firewall, switches, WiFi, badging, visitor management, cable management, workstation installations, rack-mounting, etc.
- Completing documentation on confluence and other technical projects and tasks as needed
- Responsible for the operational plans for the end-user support as the company grows, hardware support (desktop PCs, laptops, mobile devices, servers, networking hardware, printers
- Responsible for ensuring that all technologies adhere to Stem’s IT policies and standards and align with the IT strategic plan
- Evaluate new vendors, maintain current vendors, and be responsible for contract management activities as documented in Stem’s Policy for Contract Management.
- Helps prepare RFPs as the subject matter expert responsible for all critical aspects of IT contract management

Required Skills
- Excellent interpersonal skills: such as communication skills, active listening, and customer-centric support
- Passion in learning and taking on increasingly complex tasks
- Ability to work individually and within a team
- Deep demonstrable knowledge of Mac OSX and Windows and familiarity with Linux
- Independent ability to research technical problems and solutions
- Willingness to work flexible/odd hours at times, based on needs
- Ability to lift about 50 lbs of hardware equipment
- Experienced in managing third-party vendors such as visitors sign-in, ISP providers, managed printer services, network consultants, etc.
- Ability to identify security issues and concerns and escalate as needed
- Experience working in enterprise software and hardware support environments
- Experience with Microsoft Office365 email provisioning and email troubleshooting

Required Education and Experience
- Master's Degree with 4+ or Undergraduate degree in a technical field with 7+ years of IT operations supports experience.
- ITIL or similar accredited certifications in the IS/IT field or studies is a plus

Job Location
(Preferred) San Francisco, California, United States
(Preferred) Burlingame, California, United States
Northeast Region, United States

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.

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