Posted on 
Jun 26

Quality Assurance Specialist

Company Introduction

Recognized by Forbes as one of the fastest-growing private companies in the United States. Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent traditional benefits such as unlimited vacation, medical, dental, and vision coverage, and retirement plans. We are also proud to offer innovative benefits that help our employees thrive in a 21st century economy, including a fully remote work staff, 2-week annual sabbaticals, parental leave and unlimited PTO - among other benefits.

The Quality Assurance Specialist is responsible for the review and close out of installation packages for financial submission. The primary objective of the role is to drive lower failure rates and help action resolution with expedience. They will also review inverter monitoring platforms to verify they are created accurately and provide associated accounts the proper access. They will support the Installation Quality Manager to gather data to drive Build Partner accountability and establish a culture of quality for the organization.

Strategic/Tactical Responsibilities
- Receive calls from crews onsite with install issues, and provide resolutions to prevent ICOs
- Assess installations and review job close out documentation
- Shorten installation correction response times
- Action financial submission kickback reasons
- Subject Matter Expert on installed system products
- Support installation best practices, customer site profile creations, and customer satisfaction
- Help to develop reports to track quality of installs and health of fleet
- Current on install material and methods, product trainings and integration of new product
- Help cultivate performance analytics on response times, common install quality issues, and repeating post-install service visits
- Verify all closeout documentation
- Create cases and action teams as needed for JCO completion
- Assess final design and action remediation (edit or task design)
- Create and review monitoring sites, layout, and link to proprietary software
- Resolve closeout package kickbacks for fast resubmittal turnaround times

Reports To:
- Program Manager, Installation Quality

Requirements:
- Expert oral and written communication skills to properly direct field service
- Must be able to collaborate and work with various market teams
- Highly organized with attention to detail
- Ability to work independently
- Knowledge of solar industry product preferred

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

Description

Company Introduction

Recognized by Forbes as one of the fastest-growing private companies in the United States. Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent traditional benefits such as unlimited vacation, medical, dental, and vision coverage, and retirement plans. We are also proud to offer innovative benefits that help our employees thrive in a 21st century economy, including a fully remote work staff, 2-week annual sabbaticals, parental leave and unlimited PTO - among other benefits.

The Quality Assurance Specialist is responsible for the review and close out of installation packages for financial submission. The primary objective of the role is to drive lower failure rates and help action resolution with expedience. They will also review inverter monitoring platforms to verify they are created accurately and provide associated accounts the proper access. They will support the Installation Quality Manager to gather data to drive Build Partner accountability and establish a culture of quality for the organization.

Strategic/Tactical Responsibilities
- Receive calls from crews onsite with install issues, and provide resolutions to prevent ICOs
- Assess installations and review job close out documentation
- Shorten installation correction response times
- Action financial submission kickback reasons
- Subject Matter Expert on installed system products
- Support installation best practices, customer site profile creations, and customer satisfaction
- Help to develop reports to track quality of installs and health of fleet
- Current on install material and methods, product trainings and integration of new product
- Help cultivate performance analytics on response times, common install quality issues, and repeating post-install service visits
- Verify all closeout documentation
- Create cases and action teams as needed for JCO completion
- Assess final design and action remediation (edit or task design)
- Create and review monitoring sites, layout, and link to proprietary software
- Resolve closeout package kickbacks for fast resubmittal turnaround times

Reports To:
- Program Manager, Installation Quality

Requirements:
- Expert oral and written communication skills to properly direct field service
- Must be able to collaborate and work with various market teams
- Highly organized with attention to detail
- Ability to work independently
- Knowledge of solar industry product preferred

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

Responsibilities

Requirements

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