Partner Account Manager

at 
Stem
Posted on 
26 Dec

About Stem

Are you seeking a Climate Tech leadership role that you can be excited and proud of as part of the clean energy transition?

Stem provides solutions that address the challenges of today’s dynamic energy market. By combining advanced energy storage solutions with Athena™, a world-class artificial intelligence (AI)-powered analytics platform, Stem enables customers and partners to optimize energy use by automatically switching between battery power, onsite generation and grid power. Stem’s solutions help enterprise customers benefit from a clean, adaptive energy infrastructure and achieve a wide variety of goals, including expense reduction, resilience, sustainability, environmental and corporate responsibility and innovation. Stem also offers full support for solar partners interested in adding storage to standalone, community or commercial solar projects – both behind and in front of the meter.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for:

As a Partner Account Manager, you will report into the Customer & Partner Operations organization and support our developer partners, asset owners, and key enterprise accounts. You will be responsible for actively supporting the company’s ongoing business relationships with our strategic partners who own the portfolios of assets we manage and operate. You will collaborate with all internal functional areas, working closely with Programs and Finance, to ensure we deliver exceptional results to our channel partners and project owners, enabling future growth and realizing a meaningful return on their investment. This will include working directly with our Programs, Data, Finance and Network Operations teams.You will be part of a commercial team of bright and dedicated professionals striving to address a major business opportunity, extend industry leadership, and make a real difference in the transformation of our energy infrastructure.

This position requires a driven and talented professional with strong customer service capabilities, a collaborative work ethic, the ability and curiosity to learn technical concepts, solid problem-solving skills, and a positive & professional demeanor.

Responsibilities:
- Shepherd partners through the onboarding/enablement process of new systems
- Develop the technical expertise to internally advocate for performance improvements and new solutions.
- Track performance metrics, assemble client-facing documents and communicate them clearly on a regular cadence
- Support Programs by proactively monitoring portfolio system performance to both meet our contractual obligations with project owners and ensure a successful long-term relationship and development of future opportunities.
- Build and maintain strong, long-lasting relationships with our key project developers and asset owners, by serving as a trusted advisor with key operational stakeholders at all relevant levels of their organization
- Work with greater Stem Operations team to serve as voice for your customers, managing both interests and satisfaction.
- Understand the utility programs & other value streams critical to the success of the portfolios / assets we manage on behalf of our project partners.
- Understand and ensure successful delivery of commercial terms and agreements with project developers and owners by identifying opportunities to improve relationships and value for both parties.
- Serve as the primary point of contact for all inquiries from named partner accounts, by email and phone.
- Identify process or product obstacles to portfolio performance and individual sites/customers; recommend solutions and support their implementation.
- Work with Account Executives to increase solution value, customer satisfaction and create opportunities to expand
- Respond to customer requests as they occur, relating to system performance, billing, software use and more
- Maintain ownership of the partner relationship throughout the customer lifecycle
- Shape the direction of a dynamic and evolving Customer Operations team through process optimization

Requirements:

A self-starter with relevant experience, a problem solver and strategic thinker with a customer-first mentality, and a proven track record in delivering exceptional account support. Your skills and experience to date should include most of the following:
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Demonstrated experience quickly learning new technical & analytical concepts
- Ability to conduct software demonstrations and training
- A strong aptitude for technical and business concepts
- Experience with salesforce.com
- 5+ years of experience in a professional role with at least:
- 2 years of experience in the energy or high-tech sector,
- Experience related to renewable project development or finance a plus,
- 3 or more years of experience in a customer facing role.
- BA/BS degree or equivalent

Job Location
San Francisco Bay Area, Austin, Denver Area.
Remote will be considered for the right candidate

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation along with your executed offer of employment.

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.

Job Description

About Stem

Are you seeking a Climate Tech leadership role that you can be excited and proud of as part of the clean energy transition?

Stem provides solutions that address the challenges of today’s dynamic energy market. By combining advanced energy storage solutions with Athena™, a world-class artificial intelligence (AI)-powered analytics platform, Stem enables customers and partners to optimize energy use by automatically switching between battery power, onsite generation and grid power. Stem’s solutions help enterprise customers benefit from a clean, adaptive energy infrastructure and achieve a wide variety of goals, including expense reduction, resilience, sustainability, environmental and corporate responsibility and innovation. Stem also offers full support for solar partners interested in adding storage to standalone, community or commercial solar projects – both behind and in front of the meter.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for:

As a Partner Account Manager, you will report into the Customer & Partner Operations organization and support our developer partners, asset owners, and key enterprise accounts. You will be responsible for actively supporting the company’s ongoing business relationships with our strategic partners who own the portfolios of assets we manage and operate. You will collaborate with all internal functional areas, working closely with Programs and Finance, to ensure we deliver exceptional results to our channel partners and project owners, enabling future growth and realizing a meaningful return on their investment. This will include working directly with our Programs, Data, Finance and Network Operations teams.You will be part of a commercial team of bright and dedicated professionals striving to address a major business opportunity, extend industry leadership, and make a real difference in the transformation of our energy infrastructure.

This position requires a driven and talented professional with strong customer service capabilities, a collaborative work ethic, the ability and curiosity to learn technical concepts, solid problem-solving skills, and a positive & professional demeanor.

Responsibilities:
- Shepherd partners through the onboarding/enablement process of new systems
- Develop the technical expertise to internally advocate for performance improvements and new solutions.
- Track performance metrics, assemble client-facing documents and communicate them clearly on a regular cadence
- Support Programs by proactively monitoring portfolio system performance to both meet our contractual obligations with project owners and ensure a successful long-term relationship and development of future opportunities.
- Build and maintain strong, long-lasting relationships with our key project developers and asset owners, by serving as a trusted advisor with key operational stakeholders at all relevant levels of their organization
- Work with greater Stem Operations team to serve as voice for your customers, managing both interests and satisfaction.
- Understand the utility programs & other value streams critical to the success of the portfolios / assets we manage on behalf of our project partners.
- Understand and ensure successful delivery of commercial terms and agreements with project developers and owners by identifying opportunities to improve relationships and value for both parties.
- Serve as the primary point of contact for all inquiries from named partner accounts, by email and phone.
- Identify process or product obstacles to portfolio performance and individual sites/customers; recommend solutions and support their implementation.
- Work with Account Executives to increase solution value, customer satisfaction and create opportunities to expand
- Respond to customer requests as they occur, relating to system performance, billing, software use and more
- Maintain ownership of the partner relationship throughout the customer lifecycle
- Shape the direction of a dynamic and evolving Customer Operations team through process optimization

Requirements:

A self-starter with relevant experience, a problem solver and strategic thinker with a customer-first mentality, and a proven track record in delivering exceptional account support. Your skills and experience to date should include most of the following:
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Demonstrated experience quickly learning new technical & analytical concepts
- Ability to conduct software demonstrations and training
- A strong aptitude for technical and business concepts
- Experience with salesforce.com
- 5+ years of experience in a professional role with at least:
- 2 years of experience in the energy or high-tech sector,
- Experience related to renewable project development or finance a plus,
- 3 or more years of experience in a customer facing role.
- BA/BS degree or equivalent

Job Location
San Francisco Bay Area, Austin, Denver Area.
Remote will be considered for the right candidate

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation along with your executed offer of employment.

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.

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