Posted on 
Jul 31

Interconnection & PTO Specialist

Recognized by Forbes as one of the fastest-growing private companies in the United States. Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent traditional benefits such as unlimited vacation, medical, dental, and vision coverage, and retirement plans. We are also proud to offer innovative benefits that help our employees thrive in a 21st century economy, including a fully remote work staff, 2-week annual sabbaticals, parental leave and unlimited PTO - among other benefits.

Summary:

The Inspections & PTO Specialist will support the Installation Manager in driving timelines between installation and inspections. They will be responsible for engaging with customers and inspection agencies to schedule inspections and collect all relevant documentation to ensure compliance and expedience from Installation to PTO.

KPIs/Metrics:
- Install-to-PTO SLAs
- Inspection Completed ≤7 days after Installation
- Submit for PTO <24hrs (When actionable)
- PTO Granted: <14 Days
- AHJ Database Fidelity

Strategic/Tactical Responsibilities:
- Support the Market Manager in driving KPIs around inspection failure rates and PTO rejections to a minimum.
- Specialize in utility processes, documents, and communication preferences
- Prepare and submit documents for PTO to assigned utilities
- Track the progress of application stages from PTO submission to approval to energize; following up with utilities to address problems and move projects forward
- Collaborate with the permitting organization to drive permit revision timelines to a minimum.
- Address issues that arise that affect a customer’s PTO submission and customer satisfaction; present supporting analytics and solutions to drive the clearing of recurring PTO blockers
- Support in researching requirements for PTO with utilities when entering new state markets and changes in utility PTO processes
- Ensure AHJ database fidelity is maintained for jurisdictions within their assigned territories.
- Ensure all queues are meeting the specific goals set
- Collaborate with Design daily to identify design blockers in order to submit for PTO

Reports To:
- Inspections & PTO Team Lead

Required Background and Skills:
- Ability to work independently and remain organized on multiple platforms.
- Strong communication skills.
- Experience in dealing with building code compliance/permitting/inspections/Interconnection submissions is preferred.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

Description

Recognized by Forbes as one of the fastest-growing private companies in the United States. Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent traditional benefits such as unlimited vacation, medical, dental, and vision coverage, and retirement plans. We are also proud to offer innovative benefits that help our employees thrive in a 21st century economy, including a fully remote work staff, 2-week annual sabbaticals, parental leave and unlimited PTO - among other benefits.

Summary:

The Inspections & PTO Specialist will support the Installation Manager in driving timelines between installation and inspections. They will be responsible for engaging with customers and inspection agencies to schedule inspections and collect all relevant documentation to ensure compliance and expedience from Installation to PTO.

KPIs/Metrics:
- Install-to-PTO SLAs
- Inspection Completed ≤7 days after Installation
- Submit for PTO <24hrs (When actionable)
- PTO Granted: <14 Days
- AHJ Database Fidelity

Strategic/Tactical Responsibilities:
- Support the Market Manager in driving KPIs around inspection failure rates and PTO rejections to a minimum.
- Specialize in utility processes, documents, and communication preferences
- Prepare and submit documents for PTO to assigned utilities
- Track the progress of application stages from PTO submission to approval to energize; following up with utilities to address problems and move projects forward
- Collaborate with the permitting organization to drive permit revision timelines to a minimum.
- Address issues that arise that affect a customer’s PTO submission and customer satisfaction; present supporting analytics and solutions to drive the clearing of recurring PTO blockers
- Support in researching requirements for PTO with utilities when entering new state markets and changes in utility PTO processes
- Ensure AHJ database fidelity is maintained for jurisdictions within their assigned territories.
- Ensure all queues are meeting the specific goals set
- Collaborate with Design daily to identify design blockers in order to submit for PTO

Reports To:
- Inspections & PTO Team Lead

Required Background and Skills:
- Ability to work independently and remain organized on multiple platforms.
- Strong communication skills.
- Experience in dealing with building code compliance/permitting/inspections/Interconnection submissions is preferred.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

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