Infrastructure Engineer

at 
Proterra
Posted on 
22 Nov
JOB CATEGORY
Remote

Position Overview

This position will provide comprehensive IT support to Proterra’s to Manager of IT, Infrastructure and other leadership team members. The Senior Infrastructure Engineer will design, implement, and support operations for IT infrastructure across Proterra’s datacenters, cloud, and advanced manufacturing environments. You will be responsible for the day-to-day operations of a virtual environment hosted on VMware, AWS and Azure using core Windows and Linux based operating systems and technology. Must possess an extensive knowledge of supporting a traditional data center and clouded environments. Advanced-level cloud compute service architectures such as IaaS, SaaS and PaaS with an emphasis on Amazon Web Services and like clouded platforms such as Azure and O365.

About the Role – You will:
- Scale Proterra on premise and cloud infrastructure in a sustainable, automated fashion.
- Support infrastructure needs for manufacturing systems tied to Proterra’s advanced manufacturing environments.
- Support existing VMware and Active Directory / Azure AD environment including all attached and associated peripherals such as SAN arrays with HA fiber network switches.
- Build out and maintain infrastructure services in AWS utilizing modern infrastructure stacks (Kubernetes, Docker, Terraform, Packer) in an infrastructure as code model.
- Contribute to infrastructure configuration and design in both physical and virtual environments.
- Consult with client stakeholders on strategies for deployment of new cloud technology implementations, monitoring and optimization of existing equipment and new rapid deployment of clouded virtual machines.
- Deploy, update, configure, and support IT administration tools.
- Ensure platform security and adherence to the best practices
- Research and implement services for high availability
- Deploy and maintain Microsoft technology platforms such as Intune, Active Directory, System Center Configuration Manager
- Build access control and secret management solutions
- Respond to requests, determine nature of issue, and resolve or route accordingly
- Provisioning, support, & de-provisioning MS Windows servers, Linux servers, virtual appliances, networking equipment, and other devices.
- Design and implement automation tools including scripting tools
- Design, configure, and deploy on-prem and cloud-based applications (Office365, Okta, Box, etc.)
- Deploy and manage backup and disaster recovery solutions (Druva, Zerto, Veeam, AWS Backup)
- Overall focus on IT security for infrastructure in all projects and systems.
- Perform daily / weekly / monthly maintenance and verification of systems and log files.
- Ensure high availability for all essential IT systems, work toward 100% uptime.
- Patching and remediation of vulnerabilities within the governing parameters of a Change Approval Board.
- Create/update documentation (support, administration, user-procedures, quick reference guides).
- General Datacenter activities (cabling, racking, troubleshooting, testing)
- Coordination with multi-location IT team
- Work with vendors to select and purchase IT systems
- Periodic compliance reporting and remediation
- Organize and maintain IT server room, IT storage, and IT work areas
- IT Coordination for external vendors/partners
- Demonstrate on-the-job experience with Information Technology Infrastructure Library (ITIL) Framework, high availability, and enterprise infrastructure.
- Provide high level escalation support for desktop teams.
- Other duties as assigned by management

About Our Group:

  • As strategic partners, the Information Technology team strives to ensure that our values, culture and engagement always allow us to do great things for our company. 
  • We strive to provide the highest-level service and support to our clients daily. 
  • We work collaboratively to build strong relationships with our clients, partners, and own team. 
  • We treat each other with respect……and always try to have a little fun every day! 
  • You will report to the and collaborate with other IT team members located at our headquarters in Burlingame, CA and manufacturing facility in Greenville, SC and Los Angeles, CA.

About You:

  • Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization. 
  • Customer-focused attitude, with high level of professionalism and discretion. 
  • Excellent trouble-shooting abilities in software and hardware and be able to lead outage calls and trouble-shooting conversations until resolved and provide detailed root cause analysis reports.
  • Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity. 
  • Detail-oriented, resourceful and diligent. 
  • Strong time management and organizational skills. 
  • Sound judgment and team problem-solving skills. 
  • Excellent English communication skills.

Your Experience Includes:
- Bachelor’s degree in Computer Science, Information Technology, Management Information Systems with 5 years of related information technology infrastructure experience, or 7 years of consecutive IT experience with recognized industry certifications.
- Experience in the development and implementation of computer systems and networks for on premise and cloud systems (Windows, Linux, Vmware, AWS, Azure)
- Technical experience and knowledge of Microsoft Active Directory, Windows Server, Linux, O365, VMware vCenter, Horizon VDI, SAML/SSO, IDAM tools, Enterprise Networking, Hyperconverged/Traditional Compute+SAN
- Strong knowledge of implementing infrastructure as code and operational runbooks
- Technical knowledge experience and knowledge of AWS.
- Proven documentation skills and ability to write policies, procedures and instructions
- Ability to be hands on and technical to support systems and infrastructure
- Ability to handle multiple projects simultaneously
- Ability to provide On-Call and After-Hours support

Desired:
One or more Infrastructure and Cloud Certifications
- AWS Certifications, Solutions Architect Associate, AWS Solutions Architect Professional preferred or combination of AWS Associates Certificates.
- MSCE Core Infrastructure, MCSA 2012R2, 2016, 2019, MCP, MTA Security Fundamentals
- Cisco Certified Networking Associate, CCNP Security or Data Center highly desirable.
- VMware Certified Professional (VCP7-CMA) desirable
- Network+, Security+, Linux+ or combination of similar certificates acceptable.

Location: Greenville, SC
Travel: 0 - 25%

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Description

Position Overview

This position will provide comprehensive IT support to Proterra’s to Manager of IT, Infrastructure and other leadership team members. The Senior Infrastructure Engineer will design, implement, and support operations for IT infrastructure across Proterra’s datacenters, cloud, and advanced manufacturing environments. You will be responsible for the day-to-day operations of a virtual environment hosted on VMware, AWS and Azure using core Windows and Linux based operating systems and technology. Must possess an extensive knowledge of supporting a traditional data center and clouded environments. Advanced-level cloud compute service architectures such as IaaS, SaaS and PaaS with an emphasis on Amazon Web Services and like clouded platforms such as Azure and O365.

About the Role – You will:
- Scale Proterra on premise and cloud infrastructure in a sustainable, automated fashion.
- Support infrastructure needs for manufacturing systems tied to Proterra’s advanced manufacturing environments.
- Support existing VMware and Active Directory / Azure AD environment including all attached and associated peripherals such as SAN arrays with HA fiber network switches.
- Build out and maintain infrastructure services in AWS utilizing modern infrastructure stacks (Kubernetes, Docker, Terraform, Packer) in an infrastructure as code model.
- Contribute to infrastructure configuration and design in both physical and virtual environments.
- Consult with client stakeholders on strategies for deployment of new cloud technology implementations, monitoring and optimization of existing equipment and new rapid deployment of clouded virtual machines.
- Deploy, update, configure, and support IT administration tools.
- Ensure platform security and adherence to the best practices
- Research and implement services for high availability
- Deploy and maintain Microsoft technology platforms such as Intune, Active Directory, System Center Configuration Manager
- Build access control and secret management solutions
- Respond to requests, determine nature of issue, and resolve or route accordingly
- Provisioning, support, & de-provisioning MS Windows servers, Linux servers, virtual appliances, networking equipment, and other devices.
- Design and implement automation tools including scripting tools
- Design, configure, and deploy on-prem and cloud-based applications (Office365, Okta, Box, etc.)
- Deploy and manage backup and disaster recovery solutions (Druva, Zerto, Veeam, AWS Backup)
- Overall focus on IT security for infrastructure in all projects and systems.
- Perform daily / weekly / monthly maintenance and verification of systems and log files.
- Ensure high availability for all essential IT systems, work toward 100% uptime.
- Patching and remediation of vulnerabilities within the governing parameters of a Change Approval Board.
- Create/update documentation (support, administration, user-procedures, quick reference guides).
- General Datacenter activities (cabling, racking, troubleshooting, testing)
- Coordination with multi-location IT team
- Work with vendors to select and purchase IT systems
- Periodic compliance reporting and remediation
- Organize and maintain IT server room, IT storage, and IT work areas
- IT Coordination for external vendors/partners
- Demonstrate on-the-job experience with Information Technology Infrastructure Library (ITIL) Framework, high availability, and enterprise infrastructure.
- Provide high level escalation support for desktop teams.
- Other duties as assigned by management

About Our Group:

  • As strategic partners, the Information Technology team strives to ensure that our values, culture and engagement always allow us to do great things for our company. 
  • We strive to provide the highest-level service and support to our clients daily. 
  • We work collaboratively to build strong relationships with our clients, partners, and own team. 
  • We treat each other with respect……and always try to have a little fun every day! 
  • You will report to the and collaborate with other IT team members located at our headquarters in Burlingame, CA and manufacturing facility in Greenville, SC and Los Angeles, CA.

About You:

  • Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization. 
  • Customer-focused attitude, with high level of professionalism and discretion. 
  • Excellent trouble-shooting abilities in software and hardware and be able to lead outage calls and trouble-shooting conversations until resolved and provide detailed root cause analysis reports.
  • Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity. 
  • Detail-oriented, resourceful and diligent. 
  • Strong time management and organizational skills. 
  • Sound judgment and team problem-solving skills. 
  • Excellent English communication skills.

Your Experience Includes:
- Bachelor’s degree in Computer Science, Information Technology, Management Information Systems with 5 years of related information technology infrastructure experience, or 7 years of consecutive IT experience with recognized industry certifications.
- Experience in the development and implementation of computer systems and networks for on premise and cloud systems (Windows, Linux, Vmware, AWS, Azure)
- Technical experience and knowledge of Microsoft Active Directory, Windows Server, Linux, O365, VMware vCenter, Horizon VDI, SAML/SSO, IDAM tools, Enterprise Networking, Hyperconverged/Traditional Compute+SAN
- Strong knowledge of implementing infrastructure as code and operational runbooks
- Technical knowledge experience and knowledge of AWS.
- Proven documentation skills and ability to write policies, procedures and instructions
- Ability to be hands on and technical to support systems and infrastructure
- Ability to handle multiple projects simultaneously
- Ability to provide On-Call and After-Hours support

Desired:
One or more Infrastructure and Cloud Certifications
- AWS Certifications, Solutions Architect Associate, AWS Solutions Architect Professional preferred or combination of AWS Associates Certificates.
- MSCE Core Infrastructure, MCSA 2012R2, 2016, 2019, MCP, MTA Security Fundamentals
- Cisco Certified Networking Associate, CCNP Security or Data Center highly desirable.
- VMware Certified Professional (VCP7-CMA) desirable
- Network+, Security+, Linux+ or combination of similar certificates acceptable.

Location: Greenville, SC
Travel: 0 - 25%

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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