Posted on 
Aug 11

Enterprise Quality Manager (EQM)

Position Overview

This position will provide comprehensive new product delivery support to Proterra’s Director of Powered Quality and other site leadership team members.

The Enterprise Quality Manager (EQM) has three primary families of responsibilities: Facilitator of the overall Quality Management System, Leader of Corporate/Divisional quality initiatives, and Coordinator of all controlled documentation.
As Facilitator of the overall Quality Management System (QMS), you will provide practical support and strategic oversight, direction, and delivery of enterprise-wide Quality Management Systems (QMS), Quality Assurance (QA), Lean/Six Sigma (LSS), and training for associates on these topics. The EQM serves as the in-house expert on International Organization for Standardization (ISO) compliance and will align as a partner to the functional areas of the business to ensure appropriate quality/compliance oversight and solution partnering. Of importance are the requirements to lead, strategize, partner and influence across various functions and locations. The EQM will also lead internal and external auditing to the QMS.

As Leader of Corporate/Divisional quality initiatives, the EQM will provide leadership and guidance to the business and programs to ensure the quality system and framework for continuous improvement are implemented, understood, and maintained at all levels. The EQM will lead complex initiatives and improvement projects designed to advance business operations to drive positive financial results as opportunities arise. This individual may act as a Project Manager and direct and/or manage projects and cross-functional teams by contributing to estimating, tracking, technical success, financial success, and meeting schedules and milestones. This includes scheduling, budgeting, and preparing for review internally and externally with clients.

As Coordinator of all controlled documentation, the EQM will develop and maintain quality related corporate directives (policies and procedures) while unifying, aligning, standardizing, and simplifying L1, L2, and L3 policies, procedures, and processes. The EQM will serve as a corporate resource for FMEA.

About the Role – You must:
- Ensure the Proterra Quality Management System conforms to customer, internal and external (ex: IATF 16949, ISO 9001, ISO 14001, VDA6.3), and regulatory requirements
- Expand breadth of QMS to include other supporting functions
- Participate and lead internal audits and support external audits
- Ensure audit alignment, schedule visibility, and collection of outputs in the system of record
- Ensure proper containment and correction to address audit findings
- Drive audit finding risk assessments to confirm the need for root cause analysis
- Develop comprehensive analysis of audit outcomes and required actions
- Report to top management on the performance of the QMS including areas of improvement
- Present audit trends and action updates at periodic business review meetings
- Continually improve the program to remove overlaps and redundancies
- Review all audit data to determine trends and required corrective actions
- Coordinate the provision of training resources for QMS related programs
- Proactively identify, develop, and deploy metrics to gauge the status and effectiveness of Proterra’s Quality Management System
- Support projects focused on improving Proterra’s Quality Management System
- Keep up to date on quality standards, regulations, issues, and news within the industry
- Facilitate and/or collaborate with cross-functional teams to understand stakeholder needs (determine as-is state and desired to-be state)
- Participate in process mapping exercises to better understand and develop opportunities to streamline processes and remove non-value add steps
- Manage the monitoring, measurement, review, and improvement of internal processes
- Oversee and manage mock and actual product recalls
- Support the evaluation and ongoing performance management of supplier quality systems
- Develop the Proterra document management strategy and associated action plans
- Establish document hierarchy relating to other documents
- Standardize the methodology for FMEA across locations
- Determine impact and required changes when documents are created or revised
- Continually improve documentation design, review, and storage guidelines
- Drive safety, quality, and excellence in all aspects of work
- Perform other duties as assigned by manager

About Our Group:

  • As strategic partners, the Quality team strives to ensure that our values, culture and engagement always allow us to do great things for our company.
  • We strive to provide the highest level of service and support to our customers every day.
  • We work collaboratively to build strong relationships with our clients, partners, and own team.
  • We treat each other with respect……and always try to have a little fun every day!
  • This position will be part of the Greenville based Quality team that supports Proterra’s Enterprise operations.
  • You will report to the Director of Powered Quality and collaborate with other Quality team members located at our manufacturing facility in Greenville, SC and throughout North America.

About You:

  • Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
  • Ability to lead direct and indirect teams, influence others, and work independently
  • Ability to lead, coach, and mentor cross-functional teams throughout the use of QA/QC fundamentals including data analysis and problem-solving techniques
  • Customer-focused attitude, with high level of professionalism and discretion.
  • Ability to interact and influence effectively and professionally at all levels of the organization (e.g. executives, managers, subject matter experts, peers, and support staff)
  • Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
  • Detail-oriented, resourceful and diligent.
  • Exceptional time management and organizational skills.
  • Sound judgment and problem-solving skills.
  • Demonstrated ability to work flexibly, and adapt to a rapidly changing environment
  • Flexible working across time zones between east and west coasts as required is a must.
  • Strong organizational, analytical, problem solving, and management skills
  • Ability to think strategically and act tactically/pragmatically
  • Practical change management experience with diverse user groups
  • Solid understanding of the product development and management lifecycle
  • Excellent interpersonal verbal and written communication skills
  • Strong presentation skills targeting all types of audiences
  • Provide candid and constructive input to management decisions & support those decisions
  • Influence strong adherence to administrative and operational policies and procedures
  • Complete individual and team Personal Development System goals and reviews as defined
  • Set objectives, write & conduct performance appraisals, and create employee development plans as required
  • Strong analysis, planning and implementation skills
  • Provide upfront feedback by participating in design reviews and FMEA workshops to ensure product performance, reliability, and manufacturability risks are identified and mitigated
  • Other duties as assigned by management.

Your Experience Includes:
Education/Certifications: 
- Bachelor’s Degree with a focus on QMS or industrial engineering, plus 7 years’ experience, or master’s degree with a similar focus and 3 years’ experience.
- Certified Quality Auditor (CQA)
- Six Sigma Green Belt (SSGB) or Certified Lean Practitioner (CLP)
- Must have ability to attend customer and/or industry meetings.
- Domestic and international travel maybe required (15%)

Experience:
- At least 7 years’ experience leading in the Quality Management environment.
- Past auditor and process engineering experience. Certified IATF and VDA6.3 Process Auditing a plus.
- Obtaining registration and administering compliance to ISO 9001/IATF16949 requirements.
- Management representative for ISO 9001/IATF 16949 standards and issues.
- Review, update, develop, approve, and implement Management Systems Policy documents.
- Conducting yearly management reviews of the quality system.
- Documenting trends in quality on a monthly basis.
- Utilizing the process approach outlined in the ISO 9001 / IATF 16949, Customer Specific Requirements, and VDA6.3 as a baseline for analysis and use of company level data and manage reporting continuity between all operating units.
- Represent the Company with customer and industry personnel by visiting customers and attending industry conferences.
- Review and govern adherence to advanced quality planning activities, elements, and schedules via internal audits.
- Assuring understanding and compliance to customer quality targets and objectives during the contract review process. Monitor and or drive action plans for conformance.
- Assist the factories in developing performance targets. These targets will then roll into corporate targets at the time of the annual base plan. Monitor and or drive action plans for conformance.
- Review quality action plans for timely completion and effectiveness (i.e. follow up on internal audit action plans).
- Review and establish quality-related training programs as required.
- Auditing conformance to management system objectives.
- Drive standardization throughout the business units.
- Computer Skills: proficient in Microsoft Office, Excel, Power Point and Outlook. Familiarity with SmartSheet, Tableau, etc.
- PDCA/8D/5 why knowledge a plus
- PPAP, APQP, FMEA, Core Quality Tools use & working knowledge is ideal

Location: Greenville, SC
Travel: 0-15%

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Description

Position Overview

This position will provide comprehensive new product delivery support to Proterra’s Director of Powered Quality and other site leadership team members.

The Enterprise Quality Manager (EQM) has three primary families of responsibilities: Facilitator of the overall Quality Management System, Leader of Corporate/Divisional quality initiatives, and Coordinator of all controlled documentation.
As Facilitator of the overall Quality Management System (QMS), you will provide practical support and strategic oversight, direction, and delivery of enterprise-wide Quality Management Systems (QMS), Quality Assurance (QA), Lean/Six Sigma (LSS), and training for associates on these topics. The EQM serves as the in-house expert on International Organization for Standardization (ISO) compliance and will align as a partner to the functional areas of the business to ensure appropriate quality/compliance oversight and solution partnering. Of importance are the requirements to lead, strategize, partner and influence across various functions and locations. The EQM will also lead internal and external auditing to the QMS.

As Leader of Corporate/Divisional quality initiatives, the EQM will provide leadership and guidance to the business and programs to ensure the quality system and framework for continuous improvement are implemented, understood, and maintained at all levels. The EQM will lead complex initiatives and improvement projects designed to advance business operations to drive positive financial results as opportunities arise. This individual may act as a Project Manager and direct and/or manage projects and cross-functional teams by contributing to estimating, tracking, technical success, financial success, and meeting schedules and milestones. This includes scheduling, budgeting, and preparing for review internally and externally with clients.

As Coordinator of all controlled documentation, the EQM will develop and maintain quality related corporate directives (policies and procedures) while unifying, aligning, standardizing, and simplifying L1, L2, and L3 policies, procedures, and processes. The EQM will serve as a corporate resource for FMEA.

About the Role – You must:
- Ensure the Proterra Quality Management System conforms to customer, internal and external (ex: IATF 16949, ISO 9001, ISO 14001, VDA6.3), and regulatory requirements
- Expand breadth of QMS to include other supporting functions
- Participate and lead internal audits and support external audits
- Ensure audit alignment, schedule visibility, and collection of outputs in the system of record
- Ensure proper containment and correction to address audit findings
- Drive audit finding risk assessments to confirm the need for root cause analysis
- Develop comprehensive analysis of audit outcomes and required actions
- Report to top management on the performance of the QMS including areas of improvement
- Present audit trends and action updates at periodic business review meetings
- Continually improve the program to remove overlaps and redundancies
- Review all audit data to determine trends and required corrective actions
- Coordinate the provision of training resources for QMS related programs
- Proactively identify, develop, and deploy metrics to gauge the status and effectiveness of Proterra’s Quality Management System
- Support projects focused on improving Proterra’s Quality Management System
- Keep up to date on quality standards, regulations, issues, and news within the industry
- Facilitate and/or collaborate with cross-functional teams to understand stakeholder needs (determine as-is state and desired to-be state)
- Participate in process mapping exercises to better understand and develop opportunities to streamline processes and remove non-value add steps
- Manage the monitoring, measurement, review, and improvement of internal processes
- Oversee and manage mock and actual product recalls
- Support the evaluation and ongoing performance management of supplier quality systems
- Develop the Proterra document management strategy and associated action plans
- Establish document hierarchy relating to other documents
- Standardize the methodology for FMEA across locations
- Determine impact and required changes when documents are created or revised
- Continually improve documentation design, review, and storage guidelines
- Drive safety, quality, and excellence in all aspects of work
- Perform other duties as assigned by manager

About Our Group:

  • As strategic partners, the Quality team strives to ensure that our values, culture and engagement always allow us to do great things for our company.
  • We strive to provide the highest level of service and support to our customers every day.
  • We work collaboratively to build strong relationships with our clients, partners, and own team.
  • We treat each other with respect……and always try to have a little fun every day!
  • This position will be part of the Greenville based Quality team that supports Proterra’s Enterprise operations.
  • You will report to the Director of Powered Quality and collaborate with other Quality team members located at our manufacturing facility in Greenville, SC and throughout North America.

About You:

  • Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
  • Ability to lead direct and indirect teams, influence others, and work independently
  • Ability to lead, coach, and mentor cross-functional teams throughout the use of QA/QC fundamentals including data analysis and problem-solving techniques
  • Customer-focused attitude, with high level of professionalism and discretion.
  • Ability to interact and influence effectively and professionally at all levels of the organization (e.g. executives, managers, subject matter experts, peers, and support staff)
  • Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
  • Detail-oriented, resourceful and diligent.
  • Exceptional time management and organizational skills.
  • Sound judgment and problem-solving skills.
  • Demonstrated ability to work flexibly, and adapt to a rapidly changing environment
  • Flexible working across time zones between east and west coasts as required is a must.
  • Strong organizational, analytical, problem solving, and management skills
  • Ability to think strategically and act tactically/pragmatically
  • Practical change management experience with diverse user groups
  • Solid understanding of the product development and management lifecycle
  • Excellent interpersonal verbal and written communication skills
  • Strong presentation skills targeting all types of audiences
  • Provide candid and constructive input to management decisions & support those decisions
  • Influence strong adherence to administrative and operational policies and procedures
  • Complete individual and team Personal Development System goals and reviews as defined
  • Set objectives, write & conduct performance appraisals, and create employee development plans as required
  • Strong analysis, planning and implementation skills
  • Provide upfront feedback by participating in design reviews and FMEA workshops to ensure product performance, reliability, and manufacturability risks are identified and mitigated
  • Other duties as assigned by management.

Your Experience Includes:
Education/Certifications: 
- Bachelor’s Degree with a focus on QMS or industrial engineering, plus 7 years’ experience, or master’s degree with a similar focus and 3 years’ experience.
- Certified Quality Auditor (CQA)
- Six Sigma Green Belt (SSGB) or Certified Lean Practitioner (CLP)
- Must have ability to attend customer and/or industry meetings.
- Domestic and international travel maybe required (15%)

Experience:
- At least 7 years’ experience leading in the Quality Management environment.
- Past auditor and process engineering experience. Certified IATF and VDA6.3 Process Auditing a plus.
- Obtaining registration and administering compliance to ISO 9001/IATF16949 requirements.
- Management representative for ISO 9001/IATF 16949 standards and issues.
- Review, update, develop, approve, and implement Management Systems Policy documents.
- Conducting yearly management reviews of the quality system.
- Documenting trends in quality on a monthly basis.
- Utilizing the process approach outlined in the ISO 9001 / IATF 16949, Customer Specific Requirements, and VDA6.3 as a baseline for analysis and use of company level data and manage reporting continuity between all operating units.
- Represent the Company with customer and industry personnel by visiting customers and attending industry conferences.
- Review and govern adherence to advanced quality planning activities, elements, and schedules via internal audits.
- Assuring understanding and compliance to customer quality targets and objectives during the contract review process. Monitor and or drive action plans for conformance.
- Assist the factories in developing performance targets. These targets will then roll into corporate targets at the time of the annual base plan. Monitor and or drive action plans for conformance.
- Review quality action plans for timely completion and effectiveness (i.e. follow up on internal audit action plans).
- Review and establish quality-related training programs as required.
- Auditing conformance to management system objectives.
- Drive standardization throughout the business units.
- Computer Skills: proficient in Microsoft Office, Excel, Power Point and Outlook. Familiarity with SmartSheet, Tableau, etc.
- PDCA/8D/5 why knowledge a plus
- PPAP, APQP, FMEA, Core Quality Tools use & working knowledge is ideal

Location: Greenville, SC
Travel: 0-15%

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Requirements

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