Posted on 
Apr 18

Electrical Engineer/Systems Operations

About Stem

Stem provides solutions that address the challenges of today’s dynamic energy market. By combining advanced energy storage solutions with Athena™, a world-class artificial intelligence (AI)-powered analytics platform, Stem enables customers and partners to optimize energy use by automatically switching between battery power, onsite generation and grid power. Stem’s solutions help enterprise customers benefit from a clean, adaptive energy infrastructure and achieve a wide variety of goals, including expense reduction, resilience, sustainability, environmental and corporate responsibility and innovation. Stem also offers full support for solar partners interested in adding storage to standalone, community or commercial solar projects – both behind and in front of the meter.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for:

We are looking for a Power Plant Operations Engineer (PPOE) to join our Network Operations team that operates, maintains, and optimizes performance of Stem’s full portfolio of C&I-sited behind-the-meter (BTM) and front-of-the-meter (FTM) energy storage systems (ESS).

You will have the opportunity to work with a stellar team building bleeding edge technologies in Artificial Intelligence, IOT Networking, Energy Storage use-cases and advanced hardware/controls integration to revolutionize the grid. An ideal candidate has a solid Power Electronics background and loves being the subject matter expert (SME) on deployed systems, developing and owning technical relationships with equipment OEMs, identifying and resolving equipment and operational issues, and representing Stem in mission-critical operational improvement relationships with partners and asset owners to achieve real business outcomes.

We seek a customer-oriented, hands-on self-starter who is analytical and detail-oriented, with a commitment to excellence and a passion to create world-class solutions. To succeed at Stem, they must take ownership, be curious and motivated, and be prepared to be part of a first-in-class, high-performance team.

Responsibilities:
- Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact.
- Collaborate with Product Development Team to ensure operational sustainability point of view is considered during NPI.
- Create KPIs to analyze and discover possible growing issues and opportunities for improvement.
- Develop tools and processes to support continuous improvement initiatives.
- Create new rules for our data engine, to support strategic root cause corrections.
- Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Document all actions in accordance with standard company policies and procedures.
- Coordinate with field technicians during installation and operational issue resolution.
- Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles.
- Perform basic systems testing and operational tasks. (Installation of patches, network connectivity testing, script execution, etc.)
- Lead multiple ad hoc technical teams in operational environments with high uptime requirements.
- Train and Support Tier 1 team on new Systems, Devices and Projects.

Requirements:
- BS degree from an accredited college or university in Electrical Engineering or related field.
- 1-3+ years’ experience with systems that incorporate batteries, solar, and power conversion systems.
- Aptitude to quickly learn new systems/technical applications.
- Self-motivated, detail-oriented personality, demanding high quality performance from self and colleagues.
- Basic knowledge of network communication architectures and protocols.
- Strong communication skills, with the ability to communicate clearly with customers and Stem technical personnel in high stress situations.
- Ability to think creatively to resolve problems.
- Experience with Jira & Confluence, SQL, Python, Linux/ command line, Big Data visualization, relational databases are a plus.
- Knowledge in electrical power and metering systems a plus.

Job Location
Remote

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.

Description

About Stem

Stem provides solutions that address the challenges of today’s dynamic energy market. By combining advanced energy storage solutions with Athena™, a world-class artificial intelligence (AI)-powered analytics platform, Stem enables customers and partners to optimize energy use by automatically switching between battery power, onsite generation and grid power. Stem’s solutions help enterprise customers benefit from a clean, adaptive energy infrastructure and achieve a wide variety of goals, including expense reduction, resilience, sustainability, environmental and corporate responsibility and innovation. Stem also offers full support for solar partners interested in adding storage to standalone, community or commercial solar projects – both behind and in front of the meter.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for:

We are looking for a Power Plant Operations Engineer (PPOE) to join our Network Operations team that operates, maintains, and optimizes performance of Stem’s full portfolio of C&I-sited behind-the-meter (BTM) and front-of-the-meter (FTM) energy storage systems (ESS).

You will have the opportunity to work with a stellar team building bleeding edge technologies in Artificial Intelligence, IOT Networking, Energy Storage use-cases and advanced hardware/controls integration to revolutionize the grid. An ideal candidate has a solid Power Electronics background and loves being the subject matter expert (SME) on deployed systems, developing and owning technical relationships with equipment OEMs, identifying and resolving equipment and operational issues, and representing Stem in mission-critical operational improvement relationships with partners and asset owners to achieve real business outcomes.

We seek a customer-oriented, hands-on self-starter who is analytical and detail-oriented, with a commitment to excellence and a passion to create world-class solutions. To succeed at Stem, they must take ownership, be curious and motivated, and be prepared to be part of a first-in-class, high-performance team.

Responsibilities:
- Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact.
- Collaborate with Product Development Team to ensure operational sustainability point of view is considered during NPI.
- Create KPIs to analyze and discover possible growing issues and opportunities for improvement.
- Develop tools and processes to support continuous improvement initiatives.
- Create new rules for our data engine, to support strategic root cause corrections.
- Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Document all actions in accordance with standard company policies and procedures.
- Coordinate with field technicians during installation and operational issue resolution.
- Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles.
- Perform basic systems testing and operational tasks. (Installation of patches, network connectivity testing, script execution, etc.)
- Lead multiple ad hoc technical teams in operational environments with high uptime requirements.
- Train and Support Tier 1 team on new Systems, Devices and Projects.

Requirements:
- BS degree from an accredited college or university in Electrical Engineering or related field.
- 1-3+ years’ experience with systems that incorporate batteries, solar, and power conversion systems.
- Aptitude to quickly learn new systems/technical applications.
- Self-motivated, detail-oriented personality, demanding high quality performance from self and colleagues.
- Basic knowledge of network communication architectures and protocols.
- Strong communication skills, with the ability to communicate clearly with customers and Stem technical personnel in high stress situations.
- Ability to think creatively to resolve problems.
- Experience with Jira & Confluence, SQL, Python, Linux/ command line, Big Data visualization, relational databases are a plus.
- Knowledge in electrical power and metering systems a plus.

Job Location
Remote

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.

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