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ABOUT THE POSITION:
As a Senior Systems Engineer, you will be responsible for resolving complex technical problems across an IT cloud and on-premises infrastructure in a fast-paced production environment. You will handle resolving advanced M365 and Azure requests, including Teams, SharePoint, Exchange & the Microsoft Power Platform, in addition to, issues that cannot be resolved by our desktop support engineers.
RESPONSIBILITIES:
- Serve as a technology consultant, providing 2nd tier technical assistance and support related to computer systems (PC and MAC), M365, Azure administrative functions (3rd Tier), networking equipment, UPS devices, Printers, ISPs and 3rd party software and hardware (AWS is a plus)
- Effectively communicate verbally and in writing to employees of all levels and partners
- Act as an escalation point for advanced help requests
- Responsible for providing direction and guidance to those on site, as well as serves as point person during IT project implementation
- Provides input into the development, implementation and execution of budgets, policies, procedures, strategies, and specific objectives
- Responsible for creating, and updating documentation on M365, ISP, hardware, software, 3rd party vendors, and for new and existing infrastructure
- Install and upgrade software, hardware, implement backups, and configure systems
- Communicate technical resolutions to non-technical clients as well as provide the occasional training on hardware and software usage
- Perform post-resolution follow ups with Tier I Engineers as required
- Alert IT management to emerging trends in incidents and analyze trends to prevent future problems
- Implement & support functionality in Azure Compliance and Security Centers
- Develop knowledge articles and standard operating procedures
- Collaborate with staff to ensure reliable operation of systems for fulfilling business objectives
- Participate in an on-call rotation if needed
- Display a wide degree of creativity and latitude; think independently and ‘outside the box’ for solutions; use familiarity with a variety of concepts, practices, and procedures; rely on varied yet sometimes limited experience and your own sound judgment to accomplish goals and perform a variety of tasks
- Achieve continuing education requirements and stay current with the industry
- Troubleshoot complex software, hardware, and network issue
- Ability to perform and/or assist with the tasks of Engineers and Technicians at prior levels
QUALIFICATIONS:
- BS Degree in the field of computer science and/or 5 years equivalent work experience
DESIRED REQUIREMENTS:
- Knowledge of advanced computer and server hardware
- Extensive business application support experience
- Proficiency in troubleshooting complex systems and understanding network infrastructures
- Knowledge of diagnostic utilities, and ability to research a wide range of IT issues
- Excellent communication skills, both written and verbal, including strong interpersonal skills, with a focus on rapport building and listening and questioning skills
- Advanced knowledge of all Microsoft Server Operating Systems and Networks
- Advanced knowledge of Active Directory, DNS, DHCP, RAID
- 5 years direct experience or familiarity working with the following technologies:
- UPS Devices – Installing and configuring desktop and larger server room devices
- Virtual Server configuration (Azure IaaS)
- ISPs and Registrars (GoDaddy / Cloudflare preferred)
- Active Directory (Add/Removing Users, Modifying Permissions, working with GPO, and PowerShell)
- Windows Server 2016+
- Familiarity with multiple OS; Windows, IOS, Linux
- Microsoft Exchange Server or Online Exchange (M365)
- 3-5 years support experience Including:
- Microsoft M365/ Microsoft Office
- Microsoft Teams/SharePoint
- Workstation Imaging Software (Addigy/Autopilot)
- Antivirus and endpoint protection
- Tablets and Mobile Devices – Microsoft, Apple, Android
- Workstation Encryption (Bit Locker)
- Backup/Recovery Software
- MDM/MAM software (Intune)
- Network Log Kibana Query experience helpful
- Azure Server and Azure AD
- Azure Endpoint, Security, & Compliance Centers (Purview)
ESSENTIAL FUNCTIONS:
- Location: onsite with opportunity to work remotely as needed
- Physical Requirements involve sitting for an extended period at a desk (90%)
- Work Environment is inside office with cubical. Requires the ability to interact professionally in person and remotely with coworkers and all levels of management
- Work Hours are typically 8 hours daily Monday through Friday. Work outside of normal hours may be needed
WE HAVE A TOTAL REWARDS PACKAGE AT BENSON HILL THAT CONSISTS OF MORE THAN JUST YOUR PAYCHECK. TOTAL REWARDS AT BENSON HILL COVERS PAY (SALARY AND BONUS), HEALTH (EMPLOYER BENEFIT CONTRIBUTIONS) AND WEALTH (INVESTMENTS). SOME OF THE PERKS INCLUDE:
- A Collaborative Environment
- A flexible PTO program with a focus on work/life balance
- Competitive medical benefits and retirement savings plan
- FREE Dental and Vision Coverage
- Education reimbursement
- PAID parental leave
- And more….
ABOUT THE POSITION:
As a Senior Systems Engineer, you will be responsible for resolving complex technical problems across an IT cloud and on-premises infrastructure in a fast-paced production environment. You will handle resolving advanced M365 and Azure requests, including Teams, SharePoint, Exchange & the Microsoft Power Platform, in addition to, issues that cannot be resolved by our desktop support engineers.
RESPONSIBILITIES:
- Serve as a technology consultant, providing 2nd tier technical assistance and support related to computer systems (PC and MAC), M365, Azure administrative functions (3rd Tier), networking equipment, UPS devices, Printers, ISPs and 3rd party software and hardware (AWS is a plus)
- Effectively communicate verbally and in writing to employees of all levels and partners
- Act as an escalation point for advanced help requests
- Responsible for providing direction and guidance to those on site, as well as serves as point person during IT project implementation
- Provides input into the development, implementation and execution of budgets, policies, procedures, strategies, and specific objectives
- Responsible for creating, and updating documentation on M365, ISP, hardware, software, 3rd party vendors, and for new and existing infrastructure
- Install and upgrade software, hardware, implement backups, and configure systems
- Communicate technical resolutions to non-technical clients as well as provide the occasional training on hardware and software usage
- Perform post-resolution follow ups with Tier I Engineers as required
- Alert IT management to emerging trends in incidents and analyze trends to prevent future problems
- Implement & support functionality in Azure Compliance and Security Centers
- Develop knowledge articles and standard operating procedures
- Collaborate with staff to ensure reliable operation of systems for fulfilling business objectives
- Participate in an on-call rotation if needed
- Display a wide degree of creativity and latitude; think independently and ‘outside the box’ for solutions; use familiarity with a variety of concepts, practices, and procedures; rely on varied yet sometimes limited experience and your own sound judgment to accomplish goals and perform a variety of tasks
- Achieve continuing education requirements and stay current with the industry
- Troubleshoot complex software, hardware, and network issue
- Ability to perform and/or assist with the tasks of Engineers and Technicians at prior levels
QUALIFICATIONS:
- BS Degree in the field of computer science and/or 5 years equivalent work experience
DESIRED REQUIREMENTS:
- Knowledge of advanced computer and server hardware
- Extensive business application support experience
- Proficiency in troubleshooting complex systems and understanding network infrastructures
- Knowledge of diagnostic utilities, and ability to research a wide range of IT issues
- Excellent communication skills, both written and verbal, including strong interpersonal skills, with a focus on rapport building and listening and questioning skills
- Advanced knowledge of all Microsoft Server Operating Systems and Networks
- Advanced knowledge of Active Directory, DNS, DHCP, RAID
- 5 years direct experience or familiarity working with the following technologies:
- UPS Devices – Installing and configuring desktop and larger server room devices
- Virtual Server configuration (Azure IaaS)
- ISPs and Registrars (GoDaddy / Cloudflare preferred)
- Active Directory (Add/Removing Users, Modifying Permissions, working with GPO, and PowerShell)
- Windows Server 2016+
- Familiarity with multiple OS; Windows, IOS, Linux
- Microsoft Exchange Server or Online Exchange (M365)
- 3-5 years support experience Including:
- Microsoft M365/ Microsoft Office
- Microsoft Teams/SharePoint
- Workstation Imaging Software (Addigy/Autopilot)
- Antivirus and endpoint protection
- Tablets and Mobile Devices – Microsoft, Apple, Android
- Workstation Encryption (Bit Locker)
- Backup/Recovery Software
- MDM/MAM software (Intune)
- Network Log Kibana Query experience helpful
- Azure Server and Azure AD
- Azure Endpoint, Security, & Compliance Centers (Purview)
ESSENTIAL FUNCTIONS:
- Location: onsite with opportunity to work remotely as needed
- Physical Requirements involve sitting for an extended period at a desk (90%)
- Work Environment is inside office with cubical. Requires the ability to interact professionally in person and remotely with coworkers and all levels of management
- Work Hours are typically 8 hours daily Monday through Friday. Work outside of normal hours may be needed
WE HAVE A TOTAL REWARDS PACKAGE AT BENSON HILL THAT CONSISTS OF MORE THAN JUST YOUR PAYCHECK. TOTAL REWARDS AT BENSON HILL COVERS PAY (SALARY AND BONUS), HEALTH (EMPLOYER BENEFIT CONTRIBUTIONS) AND WEALTH (INVESTMENTS). SOME OF THE PERKS INCLUDE:
- A Collaborative Environment
- A flexible PTO program with a focus on work/life balance
- Competitive medical benefits and retirement savings plan
- FREE Dental and Vision Coverage
- Education reimbursement
- PAID parental leave
- And more….
