Posted on 
Jul 31

Design Director

Remote

Recognized by Forbes as one of the fastest-growing private companies in the United States. Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent traditional benefits such as unlimited vacation, medical, dental, and vision coverage, and retirement plans. We are also proud to offer innovative benefits that help our employees thrive in a 21st-century economy, including a fully remote work staff, 2-week annual sabbaticals, parental leave, and unlimited PTO - among other benefits.

Summary of Role

The mission of this role is to deliver experiences that fundamentally change consumers’ relationships with energy.

Reporting to the VP of Consumer Product, the Design Director for Consumer will deliver world-class digital experiences for our consumer-facing touchpoints, including palmetto.com and the Palmetto Consumer App. You will work closely with product and engineering partners while leading designers to iterate and create impactful product experiences that solve user problems.

You’ll be engaged at all stages of a project, from using your skills in concepting and ideation, and prototyping, to user testing, workshop facilitation, and final production. You’ll inspire those around you, advocate for UX best practices, gather and respond to feedback, support designers and engineers and oversee the execution and implementation of your vision. As a T-shaped designer, you have at least one area you’re an expert in, but can handle a broad range of tasks from asset production, or creating prototypes, to leading design initiatives. As part of our UX and Design team, you have the opportunity to elevate Palmetto’s brand experience for our customers and partners in transitioning the world to a clean energy future.

Responsibilities
- Lead the end-to-end design process of major and minor features for consumer-facing digital touchpoints
- Collaborate with Product and Engineering partners to shape team strategy, product decisions, and roadmap priorities
- Turn research insights into well-designed products and inspire the organization by showing/prototyping/testing what is possible before it is built.
- Develop and cultivate deep customer empathy; demonstrate and support customer advocacy across the organization
- Provide coaching and design feedback to design team members
- Own design across the Consumer Vertical: proactively identity high-impact opportunities for design prioritization
- Shape the guiding principles and voice of the consumer-facing Palmetto Brand
- Stay current on industry trends and focus on ways to improve current practices

Qualifications
- 7+ years of experience designing and delivering websites, mobile applications, or products in cross-functional teams in tech companies or digital agencies
- 3+ years of experience managing, recruiting and cultivating design talent
- Strong leadership skills rooted in high EQ, curiosity, and clear communication; ability to engage and drive alignment amongst senior leaders & executive leadership
- Deep understanding of product development process, from the product, thinking to visual and experience design; experience rolling out improvements to company processes
- Proven track record of successfully leading design and shipping consumer-facing applications or websites - independently, as well as collaboratively in a team
- Comfortable with ambiguity and working in a fast-moving environment
- Mastery and passion for design craft, including strong visual and interaction design skills, prototyping, UX & accessibility best practices
- Prior experience designing multi-sided consumer/e-commerce marketplaces
- Excellent written and verbal communication skills; the ability to help set up a framework, vision, or outcome, and lead others to deliver work to make it come to life
- Experience using analytics, user research, user feedback, and other approaches to help make decisions and iterate on the product
- Ability to see and communicate how individual contributions connect and contribute to the team’s vision, and the bigger picture of the company’s mission
- Willingness to chip in and move a project forward no matter the task
- Embracing direct, constructive feedback as part of the iterative design process; sees feedback and setbacks as opportunities to grow
- Experience gathering and using analytics and research data to help inform design decisions and product strategy

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

Description

Recognized by Forbes as one of the fastest-growing private companies in the United States. Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent traditional benefits such as unlimited vacation, medical, dental, and vision coverage, and retirement plans. We are also proud to offer innovative benefits that help our employees thrive in a 21st-century economy, including a fully remote work staff, 2-week annual sabbaticals, parental leave, and unlimited PTO - among other benefits.

Summary of Role

The mission of this role is to deliver experiences that fundamentally change consumers’ relationships with energy.

Reporting to the VP of Consumer Product, the Design Director for Consumer will deliver world-class digital experiences for our consumer-facing touchpoints, including palmetto.com and the Palmetto Consumer App. You will work closely with product and engineering partners while leading designers to iterate and create impactful product experiences that solve user problems.

You’ll be engaged at all stages of a project, from using your skills in concepting and ideation, and prototyping, to user testing, workshop facilitation, and final production. You’ll inspire those around you, advocate for UX best practices, gather and respond to feedback, support designers and engineers and oversee the execution and implementation of your vision. As a T-shaped designer, you have at least one area you’re an expert in, but can handle a broad range of tasks from asset production, or creating prototypes, to leading design initiatives. As part of our UX and Design team, you have the opportunity to elevate Palmetto’s brand experience for our customers and partners in transitioning the world to a clean energy future.

Responsibilities
- Lead the end-to-end design process of major and minor features for consumer-facing digital touchpoints
- Collaborate with Product and Engineering partners to shape team strategy, product decisions, and roadmap priorities
- Turn research insights into well-designed products and inspire the organization by showing/prototyping/testing what is possible before it is built.
- Develop and cultivate deep customer empathy; demonstrate and support customer advocacy across the organization
- Provide coaching and design feedback to design team members
- Own design across the Consumer Vertical: proactively identity high-impact opportunities for design prioritization
- Shape the guiding principles and voice of the consumer-facing Palmetto Brand
- Stay current on industry trends and focus on ways to improve current practices

Qualifications
- 7+ years of experience designing and delivering websites, mobile applications, or products in cross-functional teams in tech companies or digital agencies
- 3+ years of experience managing, recruiting and cultivating design talent
- Strong leadership skills rooted in high EQ, curiosity, and clear communication; ability to engage and drive alignment amongst senior leaders & executive leadership
- Deep understanding of product development process, from the product, thinking to visual and experience design; experience rolling out improvements to company processes
- Proven track record of successfully leading design and shipping consumer-facing applications or websites - independently, as well as collaboratively in a team
- Comfortable with ambiguity and working in a fast-moving environment
- Mastery and passion for design craft, including strong visual and interaction design skills, prototyping, UX & accessibility best practices
- Prior experience designing multi-sided consumer/e-commerce marketplaces
- Excellent written and verbal communication skills; the ability to help set up a framework, vision, or outcome, and lead others to deliver work to make it come to life
- Experience using analytics, user research, user feedback, and other approaches to help make decisions and iterate on the product
- Ability to see and communicate how individual contributions connect and contribute to the team’s vision, and the bigger picture of the company’s mission
- Willingness to chip in and move a project forward no matter the task
- Embracing direct, constructive feedback as part of the iterative design process; sees feedback and setbacks as opportunities to grow
- Experience gathering and using analytics and research data to help inform design decisions and product strategy

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

Responsibilities

Requirements

Offer

See All Jobs at 
Palmetto
  
Share this opportunity:
Climate Jobs List is the #1 website for Climate and ClimateTech jobs.

We’re on a mission to connect talented individuals to the best Climate and ClimateTech projects, to solve the Global Climate Challenge!
🌳  Join 1,000+ Climate and ClimateTech enthusiasts for weekly updates:
Success! We will email you weekly updates!
Oops! Something went wrong while submitting the form. Try again.
Follow Climate Jobs List on:
Success! We will email you weekly updates!
Oops! Something went wrong while submitting the form. Try again.