Posted on 
Aug 3

Customer Success Manager

Lumen Energy is automating clean energy deployment across the built environment.

The scope of the opportunity is massive: The roughly 6 million commercial buildings in the US are responsible for 16% of all greenhouse gas emissions.Most of them could save money and reduce emissions with solar, yet fewer than 4% have solar in place today.

We leverage breakthroughs in software and data science to uncover the economically ideal “clean energy stack” for every building.

Next, we make clean energy deployment widely accessible by abstracting away the complexity of an underlying marketplace of installers, financiers and confusing electrical jargon, creating a delightful, software driven experience for customers to simply click to deploy clean energy.

While this is an audacious scope, we believe that the combination of our powerful clean energy pricing engine, together with the end-to-end tools for deploying and managing clean energy, will unlock the clean energy transition from vision to action in commercial real estate.

About the Role

The commercial real estate industry is grappling with how to deploy clean energy swiftly and programmatically across their highly diversified real estate portfolios, and Lumen offers them a path to achieve their goals. We are seeing growing interest from many of the biggest names in commercial real estate, and are proud to have already signed on flagship customers.

We’re looking for a talented and motivated (Senior) Customer Success Manager (reporting to our Head of Customer Success) to help manage existing customer relationships and drive our future growth.  In this key role, you will create and execute CS and engagement plans and collaborate across a wide range of internal and external teams to ensure customers are experiencing the full value of our software and services. You will have a huge impact internally as you truly serve as the voice of customer, advocating for their needs and influencing product roadmap and organizational strategy.

About you

You’re entrepreneurial, passionate about profitable clean energy solutions, and eager to make an outsized impact on an early-stage company. You love working with customers, collaborating cross-functionally, and managing and executing complex projects. You iterate quickly but thoughtfully, and are focused on generating tangible results. You thrive on delighting our customers, want to grow your skills, and make a big impact on climate change through decarbonizing the built environment. High EQ and empathy are superpowers of yours and you have the ownership mentality, entrepreneurial drive, and operational rigor needed to shine in a startup environment.

Who We Are

We are a small team of scientists, engineers, designers and entrepreneurs committed to powering our world with clean energy. We build on experience at Stripe, Google X, Shopify, and US national labs. While we're early in our journey, we are live with customers, funded by exceptional investors including Lowercarbon Capital and Designer Fund, and are supported by Third Derivative, the leading climate-tech accelerator program.

We are a remote-first company, although we have regular (but optional) get-togethers in San Francisco, as well as quarterly team offsites. We seek and celebrate diverse perspectives and are committed to building a company and culture that reflects the diversity of the world around us. We are looking for kind, collaborative and mission-driven teammates who work within 3 time zones of Pacific Time.

Description

Lumen Energy is automating clean energy deployment across the built environment.

The scope of the opportunity is massive: The roughly 6 million commercial buildings in the US are responsible for 16% of all greenhouse gas emissions.Most of them could save money and reduce emissions with solar, yet fewer than 4% have solar in place today.

We leverage breakthroughs in software and data science to uncover the economically ideal “clean energy stack” for every building.

Next, we make clean energy deployment widely accessible by abstracting away the complexity of an underlying marketplace of installers, financiers and confusing electrical jargon, creating a delightful, software driven experience for customers to simply click to deploy clean energy.

While this is an audacious scope, we believe that the combination of our powerful clean energy pricing engine, together with the end-to-end tools for deploying and managing clean energy, will unlock the clean energy transition from vision to action in commercial real estate.

About the Role

The commercial real estate industry is grappling with how to deploy clean energy swiftly and programmatically across their highly diversified real estate portfolios, and Lumen offers them a path to achieve their goals. We are seeing growing interest from many of the biggest names in commercial real estate, and are proud to have already signed on flagship customers.

We’re looking for a talented and motivated (Senior) Customer Success Manager (reporting to our Head of Customer Success) to help manage existing customer relationships and drive our future growth.  In this key role, you will create and execute CS and engagement plans and collaborate across a wide range of internal and external teams to ensure customers are experiencing the full value of our software and services. You will have a huge impact internally as you truly serve as the voice of customer, advocating for their needs and influencing product roadmap and organizational strategy.

About you

You’re entrepreneurial, passionate about profitable clean energy solutions, and eager to make an outsized impact on an early-stage company. You love working with customers, collaborating cross-functionally, and managing and executing complex projects. You iterate quickly but thoughtfully, and are focused on generating tangible results. You thrive on delighting our customers, want to grow your skills, and make a big impact on climate change through decarbonizing the built environment. High EQ and empathy are superpowers of yours and you have the ownership mentality, entrepreneurial drive, and operational rigor needed to shine in a startup environment.

Who We Are

We are a small team of scientists, engineers, designers and entrepreneurs committed to powering our world with clean energy. We build on experience at Stripe, Google X, Shopify, and US national labs. While we're early in our journey, we are live with customers, funded by exceptional investors including Lowercarbon Capital and Designer Fund, and are supported by Third Derivative, the leading climate-tech accelerator program.

We are a remote-first company, although we have regular (but optional) get-togethers in San Francisco, as well as quarterly team offsites. We seek and celebrate diverse perspectives and are committed to building a company and culture that reflects the diversity of the world around us. We are looking for kind, collaborative and mission-driven teammates who work within 3 time zones of Pacific Time.

Responsibilities

Requirements

Offer

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