Posted on 
Jun 9

Customer Solutions Engineer (Remote)

The Company You’ll Join 

At Bidgely (which means “electricity” in Hindi), we work to accelerate a clean energy future by enabling energy companies and consumers to make data-driven, energy-related decisions. 
We are a global company, with roots in Silicon Valley, California and Bangalore, India. Bidgely carries over seventeen energy patents, and brings a passion for AI to utilities serving over twenty-seven million customers worldwide!

Bidgely is an AI-powered, cloud based SaaS solution provider that enables electric and gas utilities worldwide to personalize customer experiences, optimize grid and customer operations and accelerate their journey towards the clean energy future.

The Energy Industry is being disrupted by a number of new technologies like EVs, Solar, Batteries, Smart Meters, and Smart Home devices. Consumers are becoming self-sufficient with their own energy production and storage threatening a century old utility business model. Additionally, the grid was not designed for the peaks created by EVs and the valleys created by the solar generation which has created new challenges and opportunities for the utilities (and innovative companies) to manage an evolving grid.

The Position and the Team You’ll Work With

We are currently seeking a top-notch Customer Solution Engineer who will be responsible for defining and overseeing the product implementation of Bidgely’s innovative energy management service with strategic utility customers worldwide. As a key member of the team, you will be utilizing your technical, product and client engagement skills to deliver a solution that is highly effective and tightly integrated with the customer.

About You

  • Passionate about a clean energy future
  • Innovative – You challenge the status quo to drive impact
  • Results driven – Be dedicated to delivering stellar outcomes, and accept nothing less. Know your goals, chart your path, and execute with precision and passion.
  • Quality Focused: Quality is at the heart of everything you do. You take great pride in your work and are a trusted resource . ### What You’ll Bring Preferred Qualifications:
  • Preferable is a candidate who has worked for a top prestigious systems integration consulting firm and has experience at a fast-paced start-up
  • Knowledge of SQL, Python, REST APIs, and data transformation technologies is a plus. This role is expected to be hand-on. 
  • BS/MS in Computer Science

Required Qualifications:
- Equivalent experience to BS/MS in Computer Science 
- 3 – 5 years of proven expertise in developing and driving solution development for cloud based implementations especially in the B2B domain
- Excellent track record of designing and delivering system architecture, implementation and deployment of successful solutions in a customer facing role with large enterprises
- Strong customer facing skills and ability to work with diverse business and IT stakeholders 
- Strong problem solving and analytical skills
- Ability to deliver quick solutions in a fast paced start-up environment
- Remarkable attention to detail
- Desire and ability to stay current with latest tools, technology ideas and methodologies; share knowledge by clearly articulating results and ideas to key decision makers.
- Excellent written and verbal communication skills and the ability to explain complex technical issues clearly to non-technical users
- Ability to collaborate across teams and time zones with strong interpersonal skills.
- Track record of success delivering complex, cross-functional projects with large high-touch enterprise customers
- Experience as the primary point of contact for enterprise customers
- Experience working across time zones with globally dispersed customers, teams, and offshore technical teams
- Experience with Agile software development methodologies
- Detail oriented and comfortable creating and tracking project plans, issues and risks, status reports, and project opens via Wrike, Smartsheets, Jira or other cloud project management tools

In the Role You Will

Technology
- Own the overall solution design & development for utility customers and work with our global engineering team. This includes requirement analysis, customer journey scope discussion, data integration, design, solution architecture, implementation, delivery, customer facing technical issue resolution and discussion.
- Be a product expert at Bidgely by collaborating with utility customers to understand requirements, mapping requirements to product features, performing product gap analysis and finalizing the product customizations and changes. 
- Collaborate with product management to ensure recurring utility requirements are included as standard product features.
- Manage project deliverables, and ensure quality on on-time delivery, and ensure quality through a hands-on approach.
- Assist sales efforts by developing the technical content of proposals 
- Possess an in-depth understanding of our data science and machine learning algorithms in order to address queries from our clients with technical expertise.
- Present technical content to customers and at industry events .
- Produce technical and product documents that clearly define the customer requirements and solution design in collaboration with the customer IT and engineering development teams

Project Management
- Acquire a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future
- Understand Bidgely products in order to influence product development plans and schedules
- Be the face of Bidgely for the customer, owning the relationship, and being an advocate for them internally
- Manage new customer implementations end to end from Onboarding to Launch utilizing Project Management best practices

Why You’ll Love Working at Bidgely 

Perks: 
- Opportunity to grow with a startup
- We are a passionate team united by the goal of a clean energy future
- Ongoing training opportunities to hone your skills
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance 
- 401(k)
- Paid Parental Leave policy
- Unlimited PTO (Please plan to take at least 3 weeks in a year)
- Employee Assistance Programs for mental health and wellbeing
- Home Office Stipend

Location
Remote within the US

Equal Opportunity Statement

Bidgely is an equal opportunity employer. We respect and seek to empower the individuals who make up our workforce by supporting the diverse cultures, perspectives, skills, and experiences therein. Bidgely thrives on the benefits it brings to our employees, products, and community.

Salary Range: 90,000-110,000/year USD

Description

The Company You’ll Join 

At Bidgely (which means “electricity” in Hindi), we work to accelerate a clean energy future by enabling energy companies and consumers to make data-driven, energy-related decisions. 
We are a global company, with roots in Silicon Valley, California and Bangalore, India. Bidgely carries over seventeen energy patents, and brings a passion for AI to utilities serving over twenty-seven million customers worldwide!

Bidgely is an AI-powered, cloud based SaaS solution provider that enables electric and gas utilities worldwide to personalize customer experiences, optimize grid and customer operations and accelerate their journey towards the clean energy future.

The Energy Industry is being disrupted by a number of new technologies like EVs, Solar, Batteries, Smart Meters, and Smart Home devices. Consumers are becoming self-sufficient with their own energy production and storage threatening a century old utility business model. Additionally, the grid was not designed for the peaks created by EVs and the valleys created by the solar generation which has created new challenges and opportunities for the utilities (and innovative companies) to manage an evolving grid.

The Position and the Team You’ll Work With

We are currently seeking a top-notch Customer Solution Engineer who will be responsible for defining and overseeing the product implementation of Bidgely’s innovative energy management service with strategic utility customers worldwide. As a key member of the team, you will be utilizing your technical, product and client engagement skills to deliver a solution that is highly effective and tightly integrated with the customer.

About You

  • Passionate about a clean energy future
  • Innovative – You challenge the status quo to drive impact
  • Results driven – Be dedicated to delivering stellar outcomes, and accept nothing less. Know your goals, chart your path, and execute with precision and passion.
  • Quality Focused: Quality is at the heart of everything you do. You take great pride in your work and are a trusted resource . ### What You’ll Bring Preferred Qualifications:
  • Preferable is a candidate who has worked for a top prestigious systems integration consulting firm and has experience at a fast-paced start-up
  • Knowledge of SQL, Python, REST APIs, and data transformation technologies is a plus. This role is expected to be hand-on. 
  • BS/MS in Computer Science

Required Qualifications:
- Equivalent experience to BS/MS in Computer Science 
- 3 – 5 years of proven expertise in developing and driving solution development for cloud based implementations especially in the B2B domain
- Excellent track record of designing and delivering system architecture, implementation and deployment of successful solutions in a customer facing role with large enterprises
- Strong customer facing skills and ability to work with diverse business and IT stakeholders 
- Strong problem solving and analytical skills
- Ability to deliver quick solutions in a fast paced start-up environment
- Remarkable attention to detail
- Desire and ability to stay current with latest tools, technology ideas and methodologies; share knowledge by clearly articulating results and ideas to key decision makers.
- Excellent written and verbal communication skills and the ability to explain complex technical issues clearly to non-technical users
- Ability to collaborate across teams and time zones with strong interpersonal skills.
- Track record of success delivering complex, cross-functional projects with large high-touch enterprise customers
- Experience as the primary point of contact for enterprise customers
- Experience working across time zones with globally dispersed customers, teams, and offshore technical teams
- Experience with Agile software development methodologies
- Detail oriented and comfortable creating and tracking project plans, issues and risks, status reports, and project opens via Wrike, Smartsheets, Jira or other cloud project management tools

In the Role You Will

Technology
- Own the overall solution design & development for utility customers and work with our global engineering team. This includes requirement analysis, customer journey scope discussion, data integration, design, solution architecture, implementation, delivery, customer facing technical issue resolution and discussion.
- Be a product expert at Bidgely by collaborating with utility customers to understand requirements, mapping requirements to product features, performing product gap analysis and finalizing the product customizations and changes. 
- Collaborate with product management to ensure recurring utility requirements are included as standard product features.
- Manage project deliverables, and ensure quality on on-time delivery, and ensure quality through a hands-on approach.
- Assist sales efforts by developing the technical content of proposals 
- Possess an in-depth understanding of our data science and machine learning algorithms in order to address queries from our clients with technical expertise.
- Present technical content to customers and at industry events .
- Produce technical and product documents that clearly define the customer requirements and solution design in collaboration with the customer IT and engineering development teams

Project Management
- Acquire a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future
- Understand Bidgely products in order to influence product development plans and schedules
- Be the face of Bidgely for the customer, owning the relationship, and being an advocate for them internally
- Manage new customer implementations end to end from Onboarding to Launch utilizing Project Management best practices

Why You’ll Love Working at Bidgely 

Perks: 
- Opportunity to grow with a startup
- We are a passionate team united by the goal of a clean energy future
- Ongoing training opportunities to hone your skills
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance 
- 401(k)
- Paid Parental Leave policy
- Unlimited PTO (Please plan to take at least 3 weeks in a year)
- Employee Assistance Programs for mental health and wellbeing
- Home Office Stipend

Location
Remote within the US

Equal Opportunity Statement

Bidgely is an equal opportunity employer. We respect and seek to empower the individuals who make up our workforce by supporting the diverse cultures, perspectives, skills, and experiences therein. Bidgely thrives on the benefits it brings to our employees, products, and community.

Salary Range: 90,000-110,000/year USD

Responsibilities

Requirements

Offer

See All Jobs at 
Bidgely
  
Share this opportunity:
Climate Jobs List is the #1 website for Climate and ClimateTech jobs.

We’re on a mission to connect talented individuals to the best Climate and ClimateTech projects, to solve the Global Climate Challenge!
🌳  Join 1,000+ Climate and ClimateTech enthusiasts for weekly updates:
Success! We will email you weekly updates!
Oops! Something went wrong while submitting the form. Try again.
Follow Climate Jobs List on:
Success! We will email you weekly updates!
Oops! Something went wrong while submitting the form. Try again.